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Please select a topic from the choices below or use the search bar to find the question you are looking for.
In line with government guidelines, all of our parks are currently closed and re-open on July 4th. Until then, we are not able to welcome any guests, which includes local residents, holidaymakers, holiday home owners, seasonal tourers and day visitors. We thank you for your understanding.
Each park has a laundry with coin operated washing machines and tumble dryers. The apartments at Highlands End have use of a washing machine and the lodges at Highlands End and Golden Cap have washing machines, with the exception of the 1 bedroom lodges.
Towels are included with lodge, apartment and bungalow bookings. These are for use in the accommodation and cannot be used at Highlands End Leisure Club or taken off park to the beach.
Yes, up to 2 dogs are welcome in our allocated dog friendly accommodation, which includes lodges, caravans and bungalows, as well as camping and touring holidays. Up to 1 dog is allowed with glamping holidays. Extra charges apply for dogs which can be found on our website.
With self-catering bookings, you can add more guests to your booking, as long as the maximum capacity of the accommodation is not exceeded. For touring and camping bookings, the price is based on 2 people, but extra adults and children can be added for a small charge. Please note no changes can be made to bookings less than 21 days before arrival and amendments before this date are charged at £25 each time. Contact 01308 426940 to make an amendment.
Gazebos and shelters are permitted or not permitted at the park’s discretion and in relation to forecasted weather conditions.
Your booking is a legally binding contract. In the event of cancellation or curtailment, we will retain any payments you have made to us until we establish whether or not it is possible to rebook your accommodation / pitch. If it is not possible to do so, or is only possible at a reduced fee, we will retain all or part of your payment to compensate us for our loss and we may ask for further payment to cover any balance.
If your booking is outside of the current government guidelines, you are eligible to change the dates of your holiday free of charge, but if you would still like to cancel your holiday, our standard terms & conditions apply.
If it is within the current government guidelines, you are eligible to either change dates, accept a credit note to use on a future holiday or claim a full refund. We are supporting the national campaign to #PostponeDon’tCancel to protect tourism jobs
Please email firstname.lastname@example.org with your surname, booking number, holiday park and phone number along with the new dates you would like to change to. You will then receive confirmation of your amended dates and whether there is any price difference.
We do not allocate pitches, all pitches are selected upon your arrival based on what is available. We cannot guarantee pitches next to each other. Specific holiday homes can be reserved – please let the Bookings Team know when you make your booking.
Yes, you can extend your holiday at any time if the dates are available. If you would like to extend before you arrive, call 01308 426940 and if you are already on park, visit the Park Reception where they will be happy to help. All extensions are subject to availability and payment of the additional cost.
Other than members of the West Dorset Leisure Holidays team, the use of drones on our parks is not permitted, in accordance with the Drone Code issued by the Civil Aviation Authority. Drones must not be taken off or landed on land owned by West Dorset Leisure Holidays and must not be flown within 50 metres of people, vehicles or buildings.
In each of our toilet & shower blocks, there is a freezer available for ice packs. The lodges, caravans, apartments, bungalows, premier camping pods and safari tents all have a freezer inside.
Yes you can, but we ask that you meet them at the park entrance
Highchairs are available to hire for lodge, apartment, bungalow and caravan bookings. These must be booked in advance, they are subject to availability and there is a charge of £15.00.
Cots are available to hire for lodge, apartment, bungalow and caravan bookings. These must be booked in advance, linen / bedding is not provided, they are subject to availability and there is a charge of £15.00.
If you book directly with us, you can make changes to your booking up until 21 days before the arrival date, but this will incur an admin charge of £25 each time, plus any increase in the cost of your holiday depending on the amendment. If you book via an Online Travel Agent, you can make only 1 change to your booking up until 21 days before the arrival date. No changes can be made to any booking less than 21 days before your arrival. To make a change, contact the Bookings Team on 01308 426947. Amendments can only be made by the person that made the booking.
At Highlands End Holiday Park, we can include prosecco or wine in your accommodation on arrival. Flowers can be put in your accommodation for your arrival, if you arrange and pay with a local florist for them to be delivered on the morning of your arrival date or the day before. Please call 01308 426947 to discuss options. This service is currently not available at Golden Cap, Graston Copse or Sandyholme Holiday Parks.
You can pay your holiday in instalments, as long as the full balance is paid by the balance due date, 10 weeks before the arrival date.
It is illegal to smoke or use e-cigarettes inside enclosed public buildings. Outdoor smoking areas are provided. You must also refrain from smoking or using e-cigarettes in any accommodation, though we cannot guarantee that any accommodation has always been smoke free. If you are found to be smoking in public buildings or holiday accommodation, you may be charged a £75.00 cleaning fee and asked to leave immediately with no refund on your holiday.
Our lodges at Highlands End and Golden Cap and the apartments at Highlands End are open over Christmas and New Year and the rest of the parks are closed.
Holidaymakers at any of our Parks are welcome to use the facilities at Highlands End Holiday Park. Entry charges apply for Highlands End Leisure Club (unless staying in a lodge), the Little Fire Station Soft Play and the Shepherd’s Down Pitch ‘n’ Putt Course. These facilities are also open to local residents (memberships required for Highlands End Leisure Club).
Friends and family are welcome to visit you on the park during the day. Please let the Park Reception know. Any overnight stays are chargeable and need to be booked.
Group bookings are welcome and are particularly good in the apartments of glamping accommodation. Specific lodges and caravans can also be booked next to each other. For touring and camping bookings, we will try to ensure pitches are available next to each other, but this cannot be guaranteed. Call 01308 426947 to discuss a group booking.
Yes a booking confirmation will be sent by email shortly after booking. Please allow up to 24 hours for this to arrive and check your junk inbox if you have not received it. If you still have not received it, call 01308 426940. Always check your booking confirmation. We are unable to accept responsibility for any misunderstandings or errors arising. Your confirmation is our understanding of your booking.
Gas and electric is included with all holidays.
The toilet and shower blocks on each park are free to use, including use of the hairdryers.
Barbeques are permitted, but we ask you not to put them directly on the grass, decking or picnic benches. Bricks are provided at the refuse and recycling points. Please dispose of BBQs responsibly.
Bonfires, open fires and fire pits are not permitted anywhere on the park. The use of fireworks and lanterns is also forbidden.
All of the holiday parks can accommodation motorhomes and campervans up to 7.5 metres (24.6 feet) long. At Highlands End Holiday Park, we have gravel or grass pitches with electric hookup that are suitable for RVs and larger vehicles or up to 10 metres (32.8 feet) long. You must notify us of the size of your vehicle at the time of booking.
Refuse and recycling bays are located on each park and are clearly signed. There are separate bins for mixed recycling, general refuse, glass and cardboard. In lodges, caravans, apartments and bungalows, recycling bags are provided. Please help us reach our target of recycling over 50% of our waste. A full list of what can be recycled is provided at every refuse and recycling bay.
Please note we do not allow early check ins or late departures on any Holiday Accommodation. Late check outs are available on Touring & Camping bookings until 2:00pm, during low and mid season only, excluding bank holidays. A £10.00 charge applies and this can only be booked over the phone or in person at the Park Reception.
n lodges, caravans, apartments, bungalows and glamping accommodation, we offer short breaks of 3 nights commencing on a Friday or 4 nights commencing on a Monday. For touring and camping holidays, there is a minimum of 2 nights in low and mid season and 3 nights in high season, which can commence on any day of the week.
We do permit supermarket deliveries to the parks. Please arrange to meet the vehicle at the Park Reception. We sell a limited selection of essentials in the Park Shops.
We have select holiday homes that are more accessible than others with ramps and bathrooms with handrails and a seat in the shower. Accessibility Packs are available at the Park Reception. Call 01308 426947 for more information.
Vouchers for holidays are available in £25 denominations. This is a great way to gradually save up for your holiday or to give a great present to friends or family. Call 01308 426947 to purchase.
Yes, Sky Sport and BT Sport are both shown at Martin’s Bar & Restaurant.
Highlands End Leisure Club has lockers poolside, which are free to use.
The lodges and caravans all have a picnic bench on the decking. The bungalows also have a picnic bench on the shared terrace and the apartments have seating in the shared garden and on the private balconies for each of the 2 bedroom apartments. The bell tents, and classic camping pods all have a picnic bench outside. The safari tents and premier camping pods have a table and seats on the private decking, as well as a picnic bench on the grass.
Highlands End is the only one of our parks with a Bar & Restaurant, which is open daily from 1st February to 30th November and is dog friendly. Takeaway food or sit down meals are available here. Martin’s Bar & Restaurant is a short drive or 1-2 hour walk from Graston Copse and Golden Cap Holiday Parks. Golden Cap has a small takeaway service with hot food including pizzas.
A list of useful contacts is provided in your welcome pack, with details of the nearest hospitals and medical centres, chemists, dentists, vets and numbers for taxi companies and vehicle breakdown services.
We are working with a small team and dealing with a backlog of emails. Please read through our pre-arrival information, FAQs and Coronavirus updates to see if your questions are answered there before contacting us. Booking online is the quickest and easiest way to make a booking and all new bookings are covered by our new Book Direct with Confidence guarantee.
You can check availability and make a booking online on our website only at the moment. It’s a quick, simple and safe process and is used by over 80% of our guests. We have a small team working and are dealing with hundreds of emails. The quickest way to secure your dates and accommodation is to book online. If you have any questions before booking, please read our pre-arrival information, FAQs or latest blog updates to see if they are covered. Thank you.
To walk between Golden Cap Holiday Park and Highlands End Holiday Park, it is approximately 1 to 1.5 hours along the coast path with stunning views from Thorncombe Beacon. To walk between Graston Copse Holiday Park and Highlands End Holiday Park it is approximately 1.5 to 2 hours along the coast path via West Bay.
1 car is included within the price of a touring or camping booking. Extra cars are chargeable and can’t be parked next to your pitch. In lodges, apartments, bungalows and caravans, parking for up to 2 cars is included. With most accommodation, parking is available next to it but for some you may be required to use the nearest car park.
Highlands End Leisure Club costs £3.60 for adults to use the swimming pool, sauna and steam room. For 4 to 17 year olds it is £2.10 and for under 4s it is free. The lodges at Highlands End and Golden Cap and the apartments at Highlands End, include free, unlimited use of Highlands End Leisure Club. The sauna and steam room is for over 18s only.
The Little Fire Station Soft Play costs £3.50 for 2 to 6 year olds and £2.00 for under 2s. There is a height restriction of 130cm and it is open daily from 9am to 5pm from February 1st to November 30th. There may be restricted opening hours outside these dates.
The Pitch ‘n’ Putt Course at Highlands End is open to anyone and costs £4.00 for adults and £2.50 for children. Clubs, putters and balls can be collected from the Park Reception (refundable deposit taken).
Should the Government change or delay the reopening dates for Holiday Parks, we have introduced a new Coronavirus Guarantee for your peace of mind, which automatically applies to all new and existing bookings free-of-charge.
In relation to the Coronavirus outbreak, you are covered for the following:
In the event of any of the above circumstances, you can contact us between 28 days and 72 hours before arrival and choose one of the following options:
In our lodges, apartments and bungalows, linen is included and beds are made up for your arrival. In caravans, linen packs are included but beds are not made up for arrival.
In glamping accommodation, linen and bedding is not included. Bedding packs can be hired (must be pre-booked) and includes a sheet, pillow cases, duvet cover, pillows and a duvet. These are priced at £16.50 per double bed and £12.50 per single bed. Alternatively you can bring your own bedding or sleeping bags.
At Highlands End Holiday Park, Eype Beach is dog friendly all year round and there are some restrictions on the beaches at West Bay.
At Highlands End Leisure Club, there is a very small spectator area. There are tables poolside, which requires you to pay for entry and be wearing a swimming costume. Children under 15 cannot swim unattended and children aged 15 to 18 can only swim unattended when a consent form has been signed at the Leisure Club Reception by a parent or guardian.
Wifi is available and chargeable on all of our Holiday Parks, except at Sandyholme Holiday Park and in Lodges and Apartments at Highlands End and Golden Cap Holiday Parks where it is free. Our wifi is very restricted due to our rural location and is not for streaming. The service may not be the same as you are used to at home. Please ensure you can view the login page before purchasing wifi from your Park reception as this service is only refundable for any full day on which the Park’s wifi service is not accessible by any users on the Park.
Prices are £3 for 1 day, £5 for 3 days, £7 for 4 days and £10 for 7 days. It can be used on 1 device at a time.
Highlands End Leisure Club is open daily from 8am to 6:30pm. There are daily adult only times of 8am to 10am and fun sessions run every Saturday and Sunday from 1pm to 2:30pm (daily in school holidays). This involves music and children can bring their own toys and inflatables, with a selection for sale in the Leisure Club Reception. There are a range of chargeable classes and activities outside of school holidays, which take up no more than half of the swimming pool – timetables available at the Leisure Club Reception.
All dates are subject to change.
At Highlands End Holiday Park:
Lodges – most open all year round
Apartments – open all year round
Bungalows – open all year round
Caravans – open 1st March to 30th November
Premier Camping Pods – open 15th March to 3rd November
Hard Base Pitches – open 1st February to 30th November
Gravel & Grass Pitches – 15th March to 3rd November.
At Golden Cap Holiday Park:
Lodges – most open all year round
Caravans – 1st March to 30th November
Glamping and Touring & Camping Pitches – 15th March to 29th September
Big Berries Summer Camping Field (non-electric) – 19th July to 26th August
At Graston Copse Holiday Park:
Touring, Camping & Glamping – 5th April to 23rd September
At Sandyholme Holiday Park:
Caravans, Seasonal Pitches, Touring & Camping Pitches – 15th March to 3rd November
Meadow non-electric Pitches – 1st May to 2nd September
You can view our prices and availability by visiting www.wdlh.co.uk/book. We reserve the right to alter or amend our published prices, so long as you are notified before booking. The price of your accommodation will be set out at the time of booking and this will not change unless you make any amendments to your holiday. Special offers must be claimed at the time of booking and cannot be added retrospectively.
Touring, camping and bookings in our classic camping pods can commence on any day of the week. Lodge, caravan, apartment and bungalow holidays can commence on a Friday, Saturday or Monday. Each unit of accommodation has a specified arrival date or Saturday or Friday / Monday. Glamping bookings can commence on a Friday or Monday.
A deposit of £40 per week, secures a touring or camping holiday, £60 per week for glamping holidays and £100 per week for lodge, caravan, apartment or bungalow holidays. If a booking is made 10 weeks or less until the arrival date then the full payment is required at the time of booking, except if it is either a booking that is under £100 (full payment required at the time of booking) or it is a camping booking (full payment required if 28 days or less until the arrival date).
Essentials – All of our self catering accommodation has a bin bag, toilet roll and dishcloth but you should bring with you tea towels, toilet rolls, bin bags and dishwashing facilities such as washing up liquid.
Irons – Irons and ironing boards are provided in lodges, apartments and bungalows. They are not supplied in caravans but are available for use in the laundry room on the Park.
Hairdryers – Hairdryers are provided in the lodges only. For other accommodation, they can be hired from the Park Reception.
All crockery, cutlery, utensils and cooking equipment are provided in self catering accommodation.
What is provided varies in our glamping accommodation – please contact 01308 426947 for more information.
We try to stock as many of the essentials as possible in the Park Shops, particularly in the shops at Highlands End and Golden Cap, which are larger.
Please bring a copy of your booking confirmation when you check in at the Park Reception. This is emailed (or posted on request) shortly after making your booking. If you forget your confirmation, we can find your booking using your surname, car registration or postcode.
At Highlands End there is Martin’s Bar & Restaurant, the Little Fire Station Soft Play (charges apply), Highlands End Leisure Club (charges apply), 2 outdoor play areas, a 9 hole Pitch ‘n’ Putt (charges apply) and a park shop.
At Golden Cap there is a park shop with hot food takeaway, picnic area, a children’s play area and a fishing lake
If you are arriving after 7pm, please call and let the Park Reception know. If you know at the time of booking that you will be arriving later than 7pm, please let us know.
Highlands End Park Reception – 01308 426912
Golden Cap Park Reception – 01297 480010
Graston Copse Park Reception – 01308 897361
Sandyholme Park Reception – 01305 852677
If the new dates of your holiday are more expensive, you will be required to pay the difference. Likewise, if they are cheaper, a credit of the remaining balance will be added to your account and can be used towards another holiday bookings until December 2021.
Eype, Bridport, DT6 6AR
To find us, leave the A35 at the turning to Eype and take the fourth turning on your right into the entrance to Highlands End Holiday Park. Follow the road for 600 metres until you reach the arrivals check in parking on your left.
Seatown, Chideock, DT6 6JX
To find us, leave the A35 at the turning to Seatown (Duck Street). Do not take the left hand turn onto Mill Lane, but instead follow the road straight for just over 1km until you reach the park entrance and reception on your left hand side.
Annings Lane, Burton Bradstock, DT6 4QP
Take the B3157 to Burton Bradstock and turn off at the Anchor Inn towards Shipton Gorge. Follow this road for 200 metres and take the turning on the right onto Annings Lane. Follow this lane for 1km until you reach the park entrance on your right hand side.
Bredy Road, Burton Bradstock, DT6 4ND
Follow the B3157 east through the village of Burton Bradstock. After passing a petrol station and car garage on your right hand side, you will see a turning 200 metres further along on your left hand side, signposted to Litton Cheney and Dorchester. Take this turning onto Bredy Road and the park entrance will be on your right hand side in 100 metres.
Moreton Road, Owermoigne, DT2 8HZ
Approaching from the south, turn off the A352 at the village of Owermoigne onto Kit Lane. Follow the road through the village and out and after 1.6km you will see the park entrance on the left hand side. Approaching from the north, turn off Warmwell Road in the village of Crossways onto Moreton Road (signposted to Owermoigne). Follow the road for 2.25km until you reach Sandyholme Holiday Park on your right hand side.
The parks have a speed limit of 10mph, which is strictly enforced. Traffic movements are restricted after 11:00pm to minimise disturbance on the parks. All vehicles must be taxed, insured and have passed MOT regulations. All motoring laws which apply to the highway, also apply on the parks. Please take care and do not drive on the grass during wet weather or the winter period. We do not permit the use of any non-road legal motorised vehicles e.g. mini scooters, quad bikes etc.
The following park facilities are open, with measures in place:
The following park facilities will remain closed for the time being:
Bookings can be made online 24 hours a day. For bookings made online, payments can be made by logging in to the website at any time. We take payments by credit or debit card. For bookings made over the phone, payments can only be made by phoning or by online banking – BACS / online banking details are available on request.
The nearest bus stop to Highlands End Holiday Park is a 15 – 20 minute walk away in West Bay (X53 service). The nearest bus stop to Golden Cap Holiday Park is a 10 minute walk away in the village of Chideock (X53 service & X51 service). The nearest bus stop to Graston Copse Holiday Park is a 15 minute walk away in the village of Burton Bradstock (X53 service). The nearest bus stop to Sandyholme Holiday Park is a 25 minute walk away in the village of Owermoigne (X54 service). For timetables visit www.firstgroup.com The nearest train stations to Highlands End, Golden Cap and Graston Copse are Dorchester or Axminster and the nearest train stations to Sandyholme are Moreton, Dorchester or Wool. Taxis can be booked from your Park Reception and recommended taxi numbers are provided in your welcome pack.
In order to operate the parks safely, we have made some changes to the way we operate, following Government guidance, with measures including, but not limited to:
We’ve been officially accredited by Visit Britain as being “Good to Go!”
This means we have worked hard to follow government and industry COVID-19 guidelines and we have processes in place to maintain cleanliness and social distancing, making us one of the safest places to enjoy a holiday!
Please bring as much of the food, drink and essentials that you will need (face masks, gloves, toilet rolls etc) with you from your local supermarket, so as not to increase pressure on the rural area supermarkets and services. The Park Shops are open at Highlands End and Golden Cap Holiday Parks, which sell a small selection of essentials.
Towels and tea towels are not provided in any of our accommodation so please bring these with you and any bedding and linen in instances where it is not provided. Any questions, please email email@example.com.
Check in for touring and camping bookings is from 2pm, with departure by 11am.
Check in for lodge, apartment, bungalow, caravan and glamping bookings is from 4pm, with departure by 10am. Please note there are no waiting areas, so please do not arrive before the scheduled arrival times.
If you are going to arrive after 7pm, please phone the Park Reception before 6pm to let them know.
Highlands End – 01308 426912
Golden Cap – 01297 480010
Graston Copse – 01308 897361
Sandyholme – 01305 852677
All of our Holiday Parks are dog friendly but leads must be used at all times. Highlands End, Golden Cap and Graston Copse all have designated dog exercising areas where they can be walked off the lead. Martin’s Bar & Restaurant at Highlands End Holiday Park welcomes dogs in over half the venue, in the beer garden and even has a doggie menu.
Your feedback is very important to use so we can let the team know what they have done well and also so we can look for areas we can improve on.
In your welcome pack, you will get a Dorset Diamond card, which you can fill in and hand in to the Park Reception if you receive great customer service from any member of our team. 2 days after departure you will receive an email with a link to our online feedback survey.
If you have enjoyed your holiday, please leave us a review. Each of the Parks has a Tripadvisor page, a Google Review Page and a Facebook Page where your feedback can be left.
In the unlikely event that you have cause for complaint or suggestion during your stay, please let a member of the Reception Team know, giving us the opportunity to investigate and resolve any problem. Telling us at the end of a stay, or after you have left the park, does not give us the opportunity to meet and exceed your holiday expectations.
For any issues relating to maintenance, please contact the Park Reception and we will endeavour to get someone out to you as soon as possible. Ensure you have your pitch number / accommodation name to hand.
In the event of an emergency, call 999 and advise them of the park name and address. If possible, let the Park Reception know that the emergency services are on their way. If you need to contact a member of the Park Team out-of-hours, you can find the phone number on the welcome pack envelope, given to you upon arrival.