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Each park has a laundry with coin operated washing machines and tumble dryers. The apartments at Highlands End have use of a washing machine and the lodges at Highlands End and Golden Cap have washing machines, with the exception of the 1 bedroom lodges.

Towels are included with lodge, apartment and bungalow bookings. These are for use in the accommodation and cannot be used at Highlands End Leisure Club or taken off park to the beach.

Yes, up to 2 dogs are welcome in our allocated dog friendly accommodation, which includes lodges, caravans and bungalows, as well as camping and touring holidays. Up to 1 dog is allowed with glamping holidays.  Extra charges apply for dogs which can be found on our website.

Holidaymakers at any of our Parks are welcome to use the facilities at Highlands End Holiday Park. Entry charges apply for Highlands End Leisure Club (unless staying in a lodge), the Little Fire Station Soft Play and the Shepherd’s Down Pitch ‘n’ Putt Course. These facilities are also open to local residents (memberships required for Highlands End Leisure Club).

With self-catering bookings, you can add more guests to your booking, as long as the maximum capacity of the accommodation is not exceeded. For touring and camping bookings, the price is based on 2 people, but extra adults and children can be added for a small charge. Please note no changes can be made to bookings less than 21 days before arrival and amendments before this date are charged at £25 each time. Contact 01308 426940 to make an amendment.

Yes, you can book another holiday at any time while on park, just visit the Park Reception. If you book your holiday for the following year while you are still on the park, you can take advantage of our Book Before you Leave offer - www.wdlh.co.uk/special-offers/

Gazebos and shelters are permitted or not permitted at the park’s discretion and in relation to forecasted weather conditions.

Your booking is a legally binding contract. In the event of cancellation or curtailment, we will retain any payments you have made to us until we establish whether or not it is possible to rebook your accommodation / pitch. If it is not possible to do so, or is only possible at a reduced fee, we will retain all or part of your payment to compensate us for our loss and we may ask for further payment to cover any balance.

We do not allocate pitches, all pitches are selected upon your arrival based on what is available. We cannot guarantee pitches next to each other. Specific holiday homes can be reserved – please let the Bookings Team know when you make your booking.

Yes, you can extend your holiday at any time if the dates are available. If you would like to extend before you arrive, call 01308 426940 and if you are already on park, visit the Park Reception where they will be happy to help. All extensions are subject to availability and payment of the additional cost.

Other than members of the West Dorset Leisure Holidays team, the use of drones on our parks is not permitted, in accordance with the Drone Code issued by the Civil Aviation Authority. Drones must not be taken off or landed on land owned by West Dorset Leisure Holidays and must not be flown within 50 metres of people, vehicles or buildings.

In each of our toilet & shower blocks, there is a freezer available for ice packs. The lodges, caravans, apartments, bungalows, premier camping pods and safari tents all have a freezer inside.

Highchairs are available to hire for lodge, apartment, bungalow and caravan bookings. These must be booked in advance, they are subject to availability and there is a charge of £15.00.

Cots are available to hire for lodge, apartment, bungalow and caravan bookings. These must be booked in advance, linen / bedding is not provided, they are subject to availability and there is a charge of £15.00.

If you book directly with us, you can make changes to your booking up until 21 days before the arrival date, but this will incur an admin charge of £25 each time, plus any increase in the cost of your holiday depending on the amendment. If you book via an Online Travel Agent, you can make only 1 change to your booking up until 21 days before the arrival date. No changes can be made to any booking less than 21 days before your arrival. To make a change, contact the Bookings Team on 01308 426947. Amendments can only be made by the person that made the booking.

At Highlands End Holiday Park, we can include prosecco or wine in your accommodation on arrival. Flowers can be put in your accommodation for your arrival, if you arrange and pay with a local florist for them to be delivered on the morning of your arrival date or the day before. Please call 01308 426947 to discuss options. This service is currently not available at Golden Cap, Graston Copse or Sandyholme Holiday Parks.

You can pay your holiday in instalments, as long as the full balance is paid by the balance due date, 10 weeks before the arrival date.

At Highlands End Holiday Park there is a doggie shower, which is located outside the toilet and shower block in North Rye Acres. See the Park Map for more info.

It is illegal to smoke or use e-cigarettes inside enclosed public buildings. Outdoor smoking areas are provided. You must also refrain from smoking or using e-cigarettes in any accommodation, though we cannot guarantee that any accommodation has always been smoke free. If you are found to be smoking in public buildings or holiday accommodation, you may be charged a £75.00 cleaning fee and asked to leave immediately with no refund on your holiday.

Our lodges at Highlands End and Golden Cap and the apartments at Highlands End are open over Christmas and New Year and the rest of the parks are closed.

Friends and family are welcome to visit you on the park during the day. Please let the Park Reception know. Any overnight stays are chargeable and need to be booked.

Group bookings are welcome and are particularly good in the apartments of glamping accommodation. Specific lodges and caravans can also be booked next to each other. For touring and camping bookings, we will try to ensure pitches are available next to each other, but this cannot be guaranteed. Call 01308 426947 to discuss a group booking.

Yes a booking confirmation will be sent by email shortly after booking. Please allow up to 24 hours for this to arrive and check your junk inbox if you have not received it. If you still have not received it, call 01308 426940. Always check your booking confirmation. We are unable to accept responsibility for any misunderstandings or errors arising. Your confirmation is our understanding of your booking.

Gas and electric is included with all holidays.

The toilet and shower blocks on each park are free to use, including use of the hairdryers.

We strongly recommend that you take advantage of insurance to cover your booking and a leaflet will be enclosed with your confirmation. Alternatively, visit www.guestfirst.co.uk.

Barbeques are permitted, but we ask you not to put them directly on the grass, decking or picnic benches. Bricks are provided at the refuse and recycling points. Please dispose of BBQs responsibly. Bonfires, open fires and fire pits are not permitted anywhere on the park. The use of fireworks and lanterns is also forbidden.

All of the holiday parks can accommodation motorhomes and campervans up to 7.5 metres (24.6 feet) long. At Highlands End Holiday Park, we have gravel or grass pitches with electric hookup that are suitable for RVs and larger vehicles or up to 10 metres (32.8 feet) long. You must notify us of the size of your vehicle at the time of booking.

Refuse and recycling bays are located on each park and are clearly signed. There are separate bins for mixed recycling, general refuse, glass and cardboard. In lodges, caravans, apartments and bungalows, recycling bags are provided. Please help us reach our target of recycling over 50% of our waste. A full list of what can be recycled is provided at every refuse and recycling bay.

Please note we do not allow early check ins or late departures on any Holiday Accommodation. Late check outs are available on Touring & Camping bookings until 2:00pm, during low and mid season only, excluding bank holidays. A £10.00 charge applies and this can only be booked over the phone or in person at the Park Reception.

n lodges, caravans, apartments, bungalows and glamping accommodation, we offer short breaks of 3 nights commencing on a Friday or 4 nights commencing on a Monday. For touring and camping holidays, there is a minimum of 2 nights in low and mid season and 3 nights in high season, which can commence on any day of the week.

We do permit supermarket deliveries to the parks. Please arrange to meet the vehicle at the Park Reception. We sell a limited selection of essentials in the Park Shops.

We have select holiday homes that are more accessible than others with ramps and bathrooms with handrails and a seat in the shower. Accessibility Packs are available at the Park Reception. Call 01308 426947 for more information.

Vouchers for holidays are available in £25 denominations. This is a great way to gradually save up for your holiday or to give a great present to friends or family. Call 01308 426947 to purchase.

Yes we sell holiday homes across all 5 of our holiday parks. To find out more visit www.holidayhomesindorset.co.uk, visit the Sales Office (open daily 9am to 5pm) at Highlands End or Golden Cap Holiday Parks, email sales@wdlh.co.uk or call 01308 426917.

Yes we do welcome rallies at select holiday parks, outside of peak season. Visit www.wdlh.co.uk/rallies/ to find out more, or call the Bookings Team on 01308 426947 to enquire.

The lodges and caravans all have a picnic bench on the decking. The bungalows also have a picnic bench on the shared terrace and the apartments have seating in the shared garden and on the private balconies for each of the 2 bedroom apartments. The bell tents, and classic camping pods all have a picnic bench outside. The safari tents and premier camping pods have a table and seats on the private decking, as well as a picnic bench on the grass.

Yes, Sky Sport and BT Sport are both shown at Martin’s Bar & Restaurant.

Highlands End Leisure Club has lockers poolside, which are free to use.

Highlands End is the only one of our parks with a Bar & Restaurant, which is open daily from 1^st February to 30^th November and is dog friendly. Takeaway food or sit down meals are available here. Martin’s Bar & Restaurant is a short drive or 1-2 hour walk from Graston Copse and Golden Cap Holiday Parks. Golden Cap has a small takeaway service with hot food including pizzas.

A list of useful contacts is provided in your welcome pack, with details of the nearest hospitals and medical centres, chemists, dentists, vets and numbers for taxi companies and vehicle breakdown services.

The Holiday Brochure is available on the website at www.wdlh.co.uk/brochure, where you can download / view a copy online or request for a copy to be posted to you.

To walk between Golden Cap Holiday Park and Highlands End Holiday Park, it is approximately 1 to 1.5 hours along the coast path with stunning views from Thorncombe Beacon. To walk between Graston Copse Holiday Park and Highlands End Holiday Park it is approximately 1.5 to 2 hours along the coast path via West Bay.

1 car is included within the price of a touring or camping booking. Extra cars are chargeable and can’t be parked next to your pitch. In lodges, apartments, bungalows and caravans, parking for up to 2 cars is included. With most accommodation, parking is available next to it but for some you may be required to use the nearest car park.

Highlands End Leisure Club costs £3.60 for adults to use the swimming pool, sauna and steam room. For 4 to 17 year olds it is £2.10 and for under 4s it is free. The lodges at Highlands End and Golden Cap and the apartments at Highlands End, include free, unlimited use of Highlands End Leisure Club. The sauna and steam room is for over 18s only.

The Little Fire Station Soft Play costs £3.50 for 2 to 6 year olds and £2.00 for under 2s. There is a height restriction of 130cm and it is open daily from 9am to 5pm from February 1^st to November 30^th. There may be restricted opening hours outside these dates.

The Pitch ‘n’ Putt Course at Highlands End is open to anyone and costs £4.00 for adults and £2.50 for children. Clubs, putters and balls can be collected from the Park Reception (refundable deposit taken).

In our lodges, apartments and bungalows, linen is included and beds are made up for your arrival. In caravans, linen packs are included but beds are not made up for arrival. In glamping accommodation, linen and bedding is not included. Bedding packs can be hired (must be pre-booked) and includes a sheet, pillow cases, duvet cover, pillows and a duvet. These are priced at £16.50 per double bed and £12.50 per single bed. Alternatively you can bring your own bedding or sleeping bags.

At Highlands End Holiday Park, Eype Beach is dog friendly all year round and there are some restrictions on the beaches at West Bay.

At Highlands End Leisure Club, there is a very small spectator area. There are tables poolside, which requires you to pay for entry and be wearing a swimming costume. Children under 15 cannot swim unattended and children aged 15 to 18 can only swim unattended when a consent form has been signed at the Leisure Club Reception by a parent or guardian.

Wifi is available and chargeable on all of our Holiday Parks, except at Sandyholme Holiday Park and in Lodges and Apartments at Highlands End and Golden Cap Holiday Parks where it is free. Our wifi is very restricted due to our rural location and is not for streaming. The service may not be the same as you are used to at home. Please ensure you can view the login page before purchasing wifi from your Park reception as this service is only refundable for any full day on which the Park’s wifi service is not accessible by any users on the Park. Prices are £3 for 1 day, £5 for 3 days, £7 for 4 days and £10 for 7 days. It can be used on 1 device at a time.

Highlands End Leisure Club is open daily from 8am to 6:30pm. There are daily adult only times of 8am to 10am and fun sessions run every Saturday and Sunday from 1pm to 2:30pm (daily in school holidays). This involves music and children can bring their own toys and inflatables, with a selection for sale in the Leisure Club Reception. There are a range of chargeable classes and activities outside of school holidays, which take up no more than half of the swimming pool – timetables available at the Leisure Club Reception.

All dates are subject to change. At Highlands End Holiday Park: Lodges – most open all year round Apartments – open all year round Bungalows – open all year round Caravans – open 1^st March to 30^th November Premier Camping Pods – open 15^th March to 3^rd November Hard Base Pitches – open 1^st February to 30^th November Gravel & Grass Pitches – 15^th March to 3^rd November. At Golden Cap Holiday Park: Lodges – most open all year round Caravans – 1^st March to 30^th November Glamping and Touring & Camping Pitches – 15^th March to 29^th September Big Berries Summer Camping Field (non-electric) – 19^th July to 26^th August At Graston Copse Holiday Park: Touring, Camping & Glamping – 5^th April to 23^rd September At Sandyholme Holiday Park: Caravans, Seasonal Pitches, Touring & Camping Pitches – 15^th March to 3^rd November Meadow non-electric Pitches – 1^st May to 2^nd September

The season dates for touring and camping can be found on the relevant accommodation pages on our website. Prices can be found by doing a search for your selected dates on www.wdlh.co.uk/book

You can view our prices and availability by visiting www.wdlh.co.uk/book. We reserve the right to alter or amend our published prices, so long as you are notified before booking. The price of your accommodation will be set out at the time of booking and this will not change unless you make any amendments to your holiday. Special offers must be claimed at the time of booking and cannot be added retrospectively.

Touring, camping and bookings in our classic camping pods can commence on any day of the week. Lodge, caravan, apartment and bungalow holidays can commence on a Friday, Saturday or Monday. Each unit of accommodation has a specified arrival date or Saturday or Friday / Monday. Glamping bookings can commence on a Friday or Monday.

A deposit of £40 per week, secures a touring or camping holiday, £60 per week for glamping holidays and £100 per week for lodge, caravan, apartment or bungalow holidays. If a booking is made 10 weeks or less until the arrival date then the full payment is required at the time of booking, except if it is either a booking that is under £100 (full payment required at the time of booking) or it is a camping booking (full payment required if 28 days or less until the arrival date).

Essentials – All of our self catering accommodation has a bin bag, toilet roll and dishcloth but you should bring with you tea towels, toilet rolls, bin bags and dishwashing facilities such as washing up liquid. Irons – Irons and ironing boards are provided in lodges, apartments and bungalows. They are not supplied in caravans but are available for use in the laundry room on the Park. Hairdryers – Hairdryers are provided in the lodges only. For other accommodation, they can be hired from the Park Reception. All crockery, cutlery, utensils and cooking equipment are provided in self catering accommodation. What is provided varies in our glamping accommodation – please contact 01308 426947 for more information. We try to stock as many of the essentials as possible in the Park Shops, particularly in the shops at Highlands End and Golden Cap, which are larger.

Please bring a copy of your booking confirmation when you check in at the Park Reception. This is emailed (or posted on request) shortly after making your booking. If you forget your confirmation, we can find your booking using your surname, car registration or postcode.

At Highlands End there is Martin’s Bar & Restaurant, the Little Fire Station Soft Play (charges apply), Highlands End Leisure Club (charges apply), 2 outdoor play areas, a 9 hole Pitch ‘n’ Putt (charges apply) and a park shop. At Golden Cap there is a park shop with hot food takeaway, picnic area, a children’s play area and a fishing lake

If you are arriving after 7pm, please call and let the Park Reception know. If you know at the time of booking that you will be arriving later than 7pm, please let us know. Highlands End Park Reception – 01308 426912 Golden Cap Park Reception – 01297 480010 Graston Copse Park Reception – 01308 897361 Sandyholme Park Reception – 01305 852677

Highlands End Holiday Park

Golden Cap Holiday Park

Graston Copse Holiday Park

Larkfield Holiday Park

Sandyholme Holiday Park

The parks have a speed limit of 10mph, which is strictly enforced. Traffic movements are restricted after 11:00pm to minimise disturbance on the parks. All vehicles must be taxed, insured and have passed MOT regulations. All motoring laws which apply to the highway, also apply on the parks. Please take care and do not drive on the grass during wet weather or the winter period. We do not permit the use of any non-road legal motorised vehicles e.g. mini scooters, quad bikes etc.

There is a whole range of things to see and do while on holiday in Dorset. Visit the Holiday Planner on our website where you can see the location of each holiday park and the closest attractions, places to eat, beaches and more! Visit www.wdlh.co.uk/plan-your-holiday

Bookings can be made online 24 hours a day. For bookings made online, payments can be made by logging in to the website at any time. We take payments by credit or debit card. For bookings made over the phone, payments can only be made by phoning or by online banking - BACS / online banking details are available on request.

The nearest bus stop to Highlands End Holiday Park is a 15 – 20 minute walk away in West Bay (X53 service). The nearest bus stop to Golden Cap Holiday Park is a 10 minute walk away in the village of Chideock (X53 service & X51 service). The nearest bus stop to Graston Copse Holiday Park is a 15 minute walk away in the village of Burton Bradstock (X53 service). The nearest bus stop to Sandyholme Holiday Park is a 25 minute walk away in the village of Owermoigne (X54 service). For timetables visit www.firstgroup.com The nearest train stations to Highlands End, Golden Cap and Graston Copse are Dorchester or Axminster and the nearest train stations to Sandyholme are Moreton, Dorchester or Wool. Taxis can be booked from your Park Reception and recommended taxi numbers are provided in your welcome pack.

Visit www.wdlh.co.uk/special-offers/ to see our current range of offers. Special offers must be claimed at the time of booking and cannot be added retrospectively.

Check in for touring and camping bookings is from 2pm, with departure by 11am. Check in for lodge, apartment, bungalow, caravan and glamping bookings is from 4pm, with departure by 10am. Please note there are no waiting areas, so please do not arrive before the scheduled arrival times. If you are going to arrive after 7pm, please phone the Park Reception before 6pm to let them know. Highlands End – 01308 426912 Golden Cap – 01297 480010 Graston Copse – 01308 897361 Sandyholme – 01305 852677

All of our Holiday Parks are dog friendly but leads must be used at all times. Highlands End, Golden Cap and Graston Copse all have designated dog exercising areas where they can be walked off the lead. Martin’s Bar & Restaurant at Highlands End Holiday Park welcomes dogs in over half the venue, in the beer garden and even has a doggie menu.

Visit www.wdlh.co.uk/jobs-in-dorset/ to see the current roles we have available.

Your feedback is very important to use so we can let the team know what they have done well and also so we can look for areas we can improve on. In your welcome pack, you will get a Dorset Diamond card, which you can fill in and hand in to the Park Reception if you receive great customer service from any member of our team. 2 days after departure you will receive an email with a link to our online feedback survey. If you have enjoyed your holiday, please leave us a review. Each of the Parks has a Tripadvisor page, a Google Review Page and a Facebook Page where your feedback can be left. In the unlikely event that you have cause for complaint or suggestion during your stay, please let a member of the Reception Team know, giving us the opportunity to investigate and resolve any problem. Telling us at the end of a stay, or after you have left the park, does not give us the opportunity to meet and exceed your holiday expectations.

A map of the Park can be found and viewed / downloaded from www.wdlh.co.uk on each of the park pages. A copy will also be provided by the Reception Team with your welcome pack on arrival.

For any issues relating to maintenance, please contact the Park Reception and we will endeavour to get someone out to you as soon as possible. Ensure you have your pitch number / accommodation name to hand.

In the event of an emergency, call 999 and advise them of the park name and address. If possible, let the Park Reception know that the emergency services are on their way. If you need to contact a member of the Park Team out-of-hours, you can find the phone number on the welcome pack envelope, given to you upon arrival.