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Question Topics
Touring & Camping
Booking Process
Checking In / Out
Coronavirus
Facilities
Your Holiday
Caravans & Lodges
Are generators allowed?
Sorry, we do not allow any generators on the park, due to the fire...
Are there launderette facilities on the park?
Each park has a laundry with coin operated washing machines and tumble dryers. The...
Are towels included?
Towels are included with lodge, apartment and bungalow bookings. These are for use in...
Are you dog friendly?
Yes, up to 2 dogs are welcome in our allocated dog friendly accommodation, which includes lodges, caravans and bungalows, as well as camping and touring holidays. Up to 1 dog is allowed with glamping holidays. Extra charges apply for dogs which can be found on our website.
Can I add extra guests to my booking?
With self-catering bookings, you can add more guests to your booking, as long as...
Can I book my next holiday before I leave?
Yes, you can book another holiday at any time while on park, just visit...
Can I bring a gazebo?
Gazebos and shelters are permitted or not permitted at the park’s discretion and in...
Can I cancel my holiday?
Your booking is a legally binding contract. In the event of cancellation or curtailment,...
Can I choose my pitch or accommodation?
We do not allocate pitches, all pitches are selected upon your arrival based on...
Can I extend my holiday?
Yes, you can extend your holiday at any time if the dates are available....
Can I fly a drone?
Other than members of the West Dorset Leisure Holidays team, the use of drones...
Can I freeze ice packs?
In each of our toilet & shower blocks, there is a freezer available for...
Can I get takeaways delivered to the park?
Yes you can, but we ask that you meet them at the park entrance
Can I hire a highchair?
Highchairs are available to hire for lodge, apartment, bungalow and caravan bookings. These must...
Can I hire a travel cot?
Cots are available to hire for lodge, apartment, bungalow and caravan bookings. These must...
Can I make amendments to my booking?
If you book directly with us, you can make changes to your booking up...
Can I order gifts?
At Highlands End Holiday Park, we can include prosecco or wine in your accommodation...
Can I pay my balance in installments?
You can pay your holiday in instalments, as long as the full balance is...
Can I shower my dog?
At Highlands End Holiday Park there is a doggie shower, which is located outside...
Can I smoke or vape?
It is illegal to smoke or use e-cigarettes inside enclosed public buildings. Outdoor smoking...
Can I stay over Christmas and New Year
Our lodges at Highlands End and Golden Cap and the apartments at Highlands End...
Can anyone use the facilities at Highlands End Holiday Park?
Holidaymakers at any of our Parks are welcome to use the facilities at Highlands...
Can our friends visit us while we are on holiday?
Friends and family are welcome to visit you on the park during the day....
Can we make a group booking?
Group bookings are welcome and are particularly good in the apartments of glamping accommodation....
Do I get a booking confirmation?
Yes a booking confirmation will be sent by email shortly after booking. Please allow...
Do I have to pay extra for gas and electric?
Gas and electric is included with all holidays.
Do I have to pay for showers?
The toilet and shower blocks on each park are free to use, including use...
Do I need insurance?
We strongly recommend that you take advantage of insurance to cover your booking and...
Do you allow barbeques, fire pits, bonfires or fireworks?
Barbeques are permitted, but we ask you not to put them directly on the...
Do you have pitches for RVs
All of the holiday parks can accommodation motorhomes and campervans up to 7.5 metres...
Do you have recycling bins on the park?
Refuse and recycling bays are located on each park and are clearly signed. There...
Do you offer early check in or late check outs?
Please note we do not allow early check ins or late departures on any...
Do you offer short breaks?
In lodges, caravans, apartments, bungalows and glamping accommodation, we offer short breaks of 3...
Do you permit supermarket deliveries?
We do permit supermarket deliveries to the parks. Please arrange to meet the vehicle...
Do you provide for guests with accessibility needs?
We have select holiday homes that are more accessible than others with ramps and...
Do you sell Holiday Homes?
Yes we sell holiday homes across all 5 of our holiday parks. To find...
Do you sell gift vouchers?
Vouchers for holidays are available in £25 denominations. This is a great way to...
Do you take rallies?
Yes we do welcome rallies at select holiday parks, outside of peak season. Visit...
Does the Bar & Restaurant show sport?
Yes, Sky Sport and BT Sport are both shown at Martin’s Bar & Restaurant.
Does the Leisure Club have lockers?
Highlands End Leisure Club has lockers poolside, which are free to use.
Does the accommodation have outdoor seating?
The lodges and caravans all have a picnic bench on the decking. The bungalows...
Does the park have a Bar & Restaurant?
Highlands End is the only one of our parks with a Bar & Restaurant,...
How can I contact local services?
A list of useful contacts is provided in your welcome pack, with details of...
How can I contact you?
Please read through our pre-arrival information, FAQs and Coronavirus updates to see if your...
How do I order a brochure?
The Holiday Brochure is available on the website at www.wdlh.co.uk/brochure, where you can download...
How long does it take to walk between the parks?
To walk between Golden Cap Holiday Park and Highlands End Holiday Park, it is...
How many cars can I bring?
1 car is included within the price of a touring or camping booking. Extra...
How much does it cost to use Highlands End Leisure Club?
Highlands End Leisure Club costs £3.60 for adults to use the swimming pool, sauna...
How much does it cost to use the Little Fire Station Soft Play?
The Little Fire Station Soft Play costs £3.50 for 2 to 6 year olds...
How much does it cost to use the Pitch ‘n’ Putt?
The Pitch ‘n’ Putt Course at Highlands End is open to anyone and costs...
I have a credit note, can I book online?
Yes, please process your online booking and add your credit note number into the...
If I book a new holiday and it’s affected by Coronavirus, what happens?
Should the Government change or delay the reopening dates for Holiday Parks, we have...
Is linen included?
In our lodges, apartments and bungalows, linen is included and beds are made up...
Is the local beach dog friendly?
At Highlands End Holiday Park, Eype Beach is dog friendly all year round and there are some restrictions on the beaches at West Bay.
Is there a spectator area at Highlands End Leisure Club?
At Highlands End Leisure Club, there is a very small spectator area. There are...
Is there wifi on the park?
Wifi is available and chargeable on all of our Holiday Parks, except at Sandyholme...
What are the Leisure Club opening times?
Highlands End Leisure Club is open daily from 8am to 6:30pm. There are daily...
What are the season dates for touring and camping?
The season dates for touring and camping can be found on the relevant accommodation...
What are your prices?
You can view our prices and availability by visiting www.wdlh.co.uk/book. We reserve the right...
What days can you arrive?
Touring, camping and bookings in our classic camping pods can commence on any day...
What deposit do I need to pay to make a booking?
A deposit of £40 per week, secures a touring or camping holiday, £60 per...
What do I need to bring with me on holiday?
Essentials – All of our self catering accommodation has a bin bag, toilet roll...
What do I need to check in?
Please bring a copy of your booking confirmation when you check in at the...
What facilities are on the park?
At Highlands End there is Martin’s Bar & Restaurant, the Little Fire Station Soft...
What happens if I arrive late?
If you are arriving after 7pm, please call and let the Park Reception know....
What is the address of the park?
Highlands End Holiday Park Eype, Bridport, DT6 6AR To find us, leave the A35...
What is the speed limit on the parks?
The parks have a speed limit of 10mph, which is strictly enforced. Traffic movements...
What is there to do on holiday?
There is a whole range of things to see and do while on holiday...
What payment methods do you accept?
Bookings can be made online 24 hours a day. For bookings made online, payments...
What public transport options are there?
The nearest bus stop to Highlands End Holiday Park is a 15 – 20...
What safety measures are in place on park?
In order to operate the parks safely, we have made some changes to the...
What special offers do you have?
Visit www.wdlh.co.uk/special-offers/ to see our current range of offers. Special offers must be claimed...
What time can I check in?
Check in for touring and camping bookings is from 2pm, with departure by 11am....
When is the balance on my holiday due?
Balances are due 10 weeks before your arrival date for self-catering, glamping and touring...
Where are dogs allowed on the park?
All of our Holiday Parks are dog friendly but leads must be used at...
Where can I find out about working for West Dorset Leisure Holidays?
Visit www.wdlh.co.uk/jobs-in-dorset/ to see the current roles we have available.
Where can I give feedback, a review or a complaint about my holiday?
Your feedback is very important to use so we can let the team know...
Where can I view the Park Map?
A map of the Park can be found and viewed / downloaded from www.wdlh.co.uk...
Who do I contact for a maintenance issue?
For any issues relating to maintenance, please contact the Park Reception and we will...
Who do I contact in an emergency?
In the event of an emergency, call 999 and advise them of the park...
