Do you offer enhanced cancellation cover?

Yes, we have additional cover called “Extra Flexibility Option.”

• This provides enhanced cancellation rights for any reason, including change of mind or personal preference.
• The option costs 5% of the total holiday cost, with a minimum due of £10.
• This cost is non-refundable under any circumstances and is payable at the time of booking.

If you are booking to arrive within 7 days time, please note there are no relevant benefits, so this option should not be selected. This option is only available when booking direct with West Dorset Leisure Holidays and not for bookings made with Online Travel Agents (OTAs) / Third Parties.

With this option, refunds exclude the cost of the Extra Flexibility Option. Amendments and date change charges still apply.

More than 14 days before arrival – 100% refund

14 to 7 days before arrival – 50% refund

7 days or fewer – 0% refund

Refunds within the Extra Flexibility Option cannot be used to rebook the same or a substantially similar holiday at a lower price due to any subsequent promotional offer, discount, or special rate. For example, if we introduce a sale, you cannot cancel your current booking and apply the refund to repurchase at the discounted rate; you must pay the full original price or book a holiday which is not substantially similar. This ensures our promotional offers are applied fairly to all guests. Any attempt to do so, may result in the refund being withheld, or the new booking cancelled. A substantially similar holiday is one which has at least two of the following three features:

• The same dates or dates starting and ending not more than one week earlier and/or later
• The same accommodation type
• The same party size