Your Holiday FAQs

Other than members of the West Dorset Leisure Holidays team, the use of drones on our parks is not permitted, due to the park being private land.

If you wish to fly in the local area, please fly off the park and ensure you follow the drone code by staying the required distance away from other people, vehicles and buildings (50 metres for drones over 250grams heavy and 5 metres for drones under 250 grams heavy.

To walk between Golden Cap Holiday Park and Highlands End Holiday Park, it is approximately 1 to 1.5 hours along the coast path with stunning views from Thorncombe Beacon. To walk between Graston Copse Holiday Park and Highlands End Holiday Park it is approximately 1.5 to 2 hours along the coast path via West Bay.

Wifi is available and chargeable on all of our Holiday Parks. In Lodges at Highlands End and Golden Cap Holiday Parks and in Apartments and Bungalows at Highlands End, wifi is complimentary and can be used on up to 6 devices.

In other accommodation, wifi is chargeable and can be used on up to 2 devices. To purchase wifi, please select the network on your device, then payment can be made.

Our wifi is very restricted due to our rural location and is not for streaming. The service may not be the same as you are used to at home. This service is only refundable for any full day on which the Park’s wifi service is not accessible by any users on the Park. Please note the wifi codes will only work on the park you are staying at.

Reuse and recycling bays are located on each park and are clearly signed. There are separate bins for mixed recycling, general refuse, glass and cardboard. A full list of what can be recycled is provided at every refuse and recycling bay.

Options for gifts such as Prosecco and Marshmallow Toasting Packs can be added a the time of booking or in the lead up to your arrival and vary depending on the Park and whether you’re staying in accommodation or on a touring/camping pitch.

At Highlands End and Golden Cap Holiday Parks there are dedicated dog showers. See the Park Map for more info.

Highlands End is the only one of our parks with a Bar & Restaurant, which is open daily February to November and is dog friendly. Takeaway food or sit-down meals are available here. Martin’s Bar & Restaurant is a 10 minute drive, or 1-2 hour walk from Graston Copse and Golden Cap Holiday Parks.

There are lots of dog friendly beaches near our Dorset holiday parks.

At Highlands End and Eype Beach Holiday Parks, the closest beach, Eype Beach, is dog friendly all year round and at West Bay there are restrictions on certain beaches at peak times.

At Golden Cap Holiday Park, Seatown Beach allows dogs between 1st October and 30th April, plus there are miles upon miles of coastal path and footpaths to explore on the surrounding 2,000 acres of National Trust land..

At Graston Copse Holiday Park, Burton Beach (1 mile away) has restrictions between 1^st May and 30^th September on the main stretch of beach, with dogs welcome a few hundred metres to the east towards Cogden Beach.

At Sandyholme Holiday Park, the nearest coast is Ringstead Bay (5 miles away), which is dog friendly all year round.

For a full list of dog friendly beaches in Dorset, including a handy interactive map, check out this blog post.

Yes, dogs are welcome with all touring & camping bookings, and over 75% of our accommodation is dog-friendly too. You can bring up to 3 dogs with you on holiday, with the exception of certain Pods at Highlands End, which only allow 2 due to space. If you have large breeds of dogs, you must look at the accommodation photos or speak to the bookings team who can help you decide if the space is suitable.

Extra charges apply for dogs in accommodation of £6 per dog per night, with a minimum charge of £30. For touring and camping holidays, dogs are charged at £1 each per night in low season and £3 each per night in mid and high season.

Accommodation towels and tea towels are provided for lodge, apartment and bungalow bookings only. These are for use in the accommodation. Beach/swimming towels are not provided. For caravan and glamping bookings please bring towels for both accommodation use and beach/swimming, as well as tea towels.

1 car is included in the price of a touring or camping booking. Extra cars are chargeable and can’t be parked next to your pitch. In lodges, apartments, bungalows and caravans, parking for up to 2 cars is included. With most accommodations, parking is available next to it but for some, you may be required to use the nearest car park. At the time of booking, you can view the parking arrangements for your accommodation.

There is a whole range of things to see and do while on holiday in Dorset. Visit the Things To Do page on our website where you can see the location of each holiday park and the closest attractions, places to eat, beaches and more!

Yes, you can get takeaways delivered to the park, however we ask that you meet them at the park entrance as they will not be able to enter the park due to the ANPR barrier.

In general, you should pitch with your motorhome, touring caravan or tent on the left (when facing the pitch) and your car on the right. It is important to stick to this setup for fire regulations.

Some pitches at Highlands End don’t suit this setup, and alternative pitching layouts are signposted on your pitch.

European vehicles may need to pitch differently – speak to a member of the team if you are in doubt.

In our non-electric camping meadows, you can pitch wherever you like, provided you are at least 3 metres from your neighbours.

All of our Holiday Parks are dog friendly. Dogs must be always kept on leads while on the Parks, except for in the enclosed designated dog exercising meadows at Highlands End, Graston Copse, Eype Beach and Sandyholme Holiday Parks and within your accommodation. Please note, the dog exercising meadow at Golden Cap is flanked by the River Winniford and so is not enclosed.

We make no charge for guide / assistance dogs, and they do not count against the limits on dog numbers. We may ask you for reasonable evidence of your dog’s status, such as your Assistance Dogs ID.

Please check the Dorset Council website for a list of dog restrictions on local beaches. Seatown Beach is not dog friendly from 1st May to 30th September.

Dogs must not be left unattended at any times on the parks or in cars / holiday accommodation. All dog fouling must be cleared up and bins are provided around the parks for this purpose. Failure to clear dog fouling may result in a £50 cleaning fee. Subject to clause 27 of our Terms & Conditions, no liability can be accepted for damage or injury caused by them. We do not allow any dangerous breeds as per the Dangerous Dog Act 1991. No other pets are permitted, unless agreed at the time of booking. Nothing in these Terms and Conditions are intended to prevent an assistance dog being allowed on the park.

No, at West Dorset Leisure Holidays the toilet and shower blocks are free to use – which includes the use of hairdryers.

Maps of the park can be viewed and downloaded on the following pages:

Highlands End Holiday Park

Golden Cap Holiday Park

Graston Copse Holiday Park

Sandyholme Holiday Park

Eype Beach Holiday Park

The WDLH App has interactive maps of each park, and if you visit the Park Reception on your arrival, you can pick up a printed one if you require this. There are also large maps displayed at key areas on the Parks.

The lodges and caravans all have a picnic bench on the decking (excluding Eype Beach). The bungalows also have a picnic bench on the decking and the apartments have seating in the shared garden and on the private balconies for the upstairs 2-bedroom apartments. The seating for glamping accommodation varies, with pods having picnic benches, safari tents and bell tent having wooden benches.

At each park, there is a freezer available for ice packs in the laundry room / facility block. Please make sure your ice packs are clearly marked as yours and no food can be stored in these freezers. The lodges, caravans, apartments, bungalows, Jurassic escape pods, safari tents, gold pods and silver pods all have a freezer inside.

Essentials – All of our self catering accommodation has a bin bag, toilet roll, tea towel, dishcloth, sponge, 2 dishwasher tablets (if applicable), hand soap bar and a small bottle of washing up liquid. Please bring with you, additional toilet rolls, bin bags and dishwashing facilities such as washing up liquid or additional dishwasher tablets.

Irons – Irons and ironing boards are provided in lodges, apartments and bungalows. They are not supplied in caravans but are available for use in the laundry rooms on the Park.

Hairdryers – Hairdryers are provided in the lodges only. For other accommodation, they can be used free of charge in the toilet/shower blocks, or please bring your own.

We try to stock as many of the essentials as possible in the Park Shops, particularly in the SPAR stores at Highlands End and Golden Cap Holiday Parks.

Lodges, Apartments, Bungalows & Cottages

Bedding is provided, as well as linen and beds are made up for your arrival. Accommodation towels and tea towels are provided. Beach/swimming towels are not provided.

Caravans & Glamping

Bedding is provided, however linen is not and therefore beds are not made up for your arrival. Bed linen packs are available to hire – to guarantee availability, these should be added at the time of booking. Alternatively, please bring your own bedding. Accommodation towels, beach/swimming towels and tea towels are not provided.

If you have any questions, please contact the Bookings Team on 01308 426947 (daily – 10am to 4pm).

Yes of course! Please arrange to meet the vehicle at the Park entrance. At Highlands End and Golden Cap we sell a good selection of essentials at the Spar Shop.

Friends and family are welcome to visit you on the park during the day. At Highlands End, guests can park in either of the car parks before the ANPR barrier. At our other holiday parks, please let the Park Reception team know the vehicle registration, so that they can access the park. Any overnight stays are chargeable and need to be booked.

No, there are no additional costs for gas and electric as all gas and electric fees are included with all holidays.

Wood burners and fire pits are allowed only when using smokeless fuel and this fuel is available to purchase in the park shops. Fire pits must not be lit in windy conditions, under gazebos, awnings or shelters, or left unattended at any time. There are strictly no open fires permitted on any of our Parks.

Disposable BBQs must be raised off the ground using bricks/slabs, which are available on the Parks and safely located in accordance with any instructions we give you. We do not permit BBQs or fire pits on the decking area of any accommodation.

The use of fireworks and lanterns on the Parks is strictly forbidden

Visit our Jobs in Dorset page to see the job availability we have available here at West Dorset Leisure Holidays.

Your feedback is very important to us so that we can identify and look for areas we can improve on. After departure you will receive an email with a link to our online feedback survey.

If you have enjoyed your holiday, please leave us a review. Each of the Parks has a Google Review Page where your feedback can be left.

In the unlikely event that you have cause for complaint or suggestion during your stay, please let a member of the Reception Team know, giving us the opportunity to investigate and resolve any problem. Telling us at the end of a stay, or after you have left the park, does not give us the opportunity to meet and exceed your holiday expectations.

For any issues relating to maintenance, please contact the Park Reception and we will endeavour to get someone out to you as soon as possible. Ensure you have your pitch number / accommodation name to hand.

In the event of an emergency, call 999 and advise them of the park name and address. If possible, let the Park Reception know that the emergency services are on their way.

If you need to contact a member of the Park Team out-of-hours, you can find the phone number on your pre-arrival information.

In a medical emergency, please call 999 to get help as soon as possible, and please inform your park reception of the situation when convenient.

If you require non-urgent medical advice, please call 111.

Hospital Facilities

The nearest Accident & Emergency Department is at Dorchester Hospital (DT1 2JY).

The nearest Minor Injuries Units are at Bridport Hospital (DT6 5DR) and Weymouth Hospital (DT4 7TB).

Defibrillators

Defibrillators can be found on and near to the parks in the following locations:

Highlands End / Eype Beach

Highlands End Park Reception – What 3 Words Location

Facility Block – What 3 Words Location

The New Inn at Eype – What 3 Words Location

Golden Cap

Hard-Base Pitch Facility Block – What 3 Words Location

Seasonal Facility Block – What 3 Words Location

The Anchor Inn, Seatown

Chideock Stores – What 3 Words Location

Graston Copse / Larkfield

Graston Copse Park Reception – What 3 Words Location

Larkfield Facility Block – What 3 Words Location

Burton Bradstock Village Hall – What 3 Words Location

Hive Beach

Sandyholme

Sandyholme Park Reception – What 3 Words Location

If you are not on the park, use www.defibfinder.uk/ to find your nearest defibrillator

For general swimming, there is no need to book. The only sessions that require booking are our popular Pool Fun Sessions, which are priced the same way as regular swims. Booking is required to ensure we stay within the pool capacity as these sessions are popular, particularly in peak season. When it is quieter, we may be able to accept walk-ins for these sessions, however we strongly advise booking.

It is always worth checking the timetable prior to visiting. This can be found here.

Pool Passes can be purchased either in advance at the time of making your booking, to give access to the facilities every day during your stay, for a reduced price, or at the Leisure Club Reception when you visit.

The Highway code applies on all the roads on our parks, so the park speed limit of 10mph must be followed, and helmets must be worn at all times when appropriate.

We do not permit the use of any non-road legal motorised vehicles e.g., electric scooters, hoverboards, quad bikes etc.

All vehicles on the Parks must be taxed, insured and have passed MOT regulations. All motoring laws which apply to the highway, also apply on the Parks. Please take care and do not drive on the grass during wet weather or the winter period if this can be avoided.

Yes, we have additional cover called “Extra Flexibility Option.”

• This provides enhanced cancellation rights for any reason, including change of mind or personal preference.
• The option costs 5% of the total holiday cost, with a minimum due of £10.
• This cost is non-refundable under any circumstances and is payable at the time of booking.

If you are booking to arrive within 7 days time, please note there are no relevant benefits, so this option should not be selected. This option is only available when booking direct with West Dorset Leisure Holidays and not for bookings made with Online Travel Agents (OTAs) / Third Parties.

With this option, refunds exclude the cost of the Extra Flexibility Option. Amendments and date change charges still apply.

More than 14 days before arrival – 100% refund

14 to 7 days before arrival – 50% refund

7 days or fewer – 0% refund

Refunds within the Extra Flexibility Option cannot be used to rebook the same or a substantially similar holiday at a lower price due to any subsequent promotional offer, discount, or special rate. For example, if we introduce a sale, you cannot cancel your current booking and apply the refund to repurchase at the discounted rate; you must pay the full original price or book a holiday which is not substantially similar. This ensures our promotional offers are applied fairly to all guests. Any attempt to do so, may result in the refund being withheld, or the new booking cancelled. A substantially similar holiday is one which has at least two of the following three features:

• The same dates or dates starting and ending not more than one week earlier and/or later
• The same accommodation type
• The same party size

No, electric cars must not be charged on touring hook-ups or from Holiday Homes. The infrastructure is not designed for this purpose, and you will trip the electricity on your pitches and your neighbours. The price for electricity supplied to pitches and accommodation does not cover the charging of cars.

There is an charge of £80.00 to reset a supply which has been tripped by an electric car. Electric car charging points (fees apply) are available at Highlands End, Golden Cap, Graston Copse, Larkfield and Sandyholme Holiday Park. Guests staying at Eype Beach Holiday Park can use the charging points at Highlands End. Find out more here.

Only 1 key is supplied per holiday accommodation and there is a £25.00 charge for lost keys. Please visit the Park Reception.

You are held responsible for the contents of your accommodation during your stay. If you leave the accommodation in a messy or untidy state, you will be charged for the extra cleaning at an hourly rate of £50.00. All damages or losses are chargeable and must be reported to the Park Reception before your departure, or you will be sent an invoice.

We have an optional Accidental Damage Waiver, which can be taken out at the time of booking for a £20 fee.

For an optional non-refundable fee of £20 per booking, you may purchase our Accidental Damage Waiver. This applies to accidental damage caused by you or any member of your party to the holiday accommodation (including fixtures, fittings, furniture, utensils, and contents) up to a maximum of £200 per booking. The Waiver is optional. If you choose not to purchase it, you will remain fully liable for any damage, loss, or additional cleaning costs caused during your stay, and these will be charged to the payment card provided at booking or invoiced accordingly.

View the full Terms & Conditions of the Accidental Damage Waiver – section 13d.

Yes!

We run a photo competition every year where our guests can submit their holiday photos to be in with a chance to win £300 off their next holiday with us. Throughout the year entries are taken on our website, and a the end of the year, we choose our favourites to post to our Facebook page where our followers vote for the winner! Photos must contain you, your pets or both. Full t’s&c’s and entry is on our website.

We do occasionally run other competitions throughout the year too. The best way to stay up to date with us is by following us on social media and making sure you’re on our mailing list.