Golden Cap Accessibility Statement
Golden Cap is a large Holiday Park located just back from the beach in Seatown, with a variety of accommodation, pitches and facilities. On the Park you will find Caravans, Lodges and Glamping Pods for hire, as well as privately owned Holiday Homes and pitches for touring and camping. Facilities include a SPAR convenience store, children’s play area and wildlife lake.
At West Dorset Leisure Holidays we have done our best to make our Parks as accessible as possible, taking into account a wide range of disabilities to our consideration. We have gathered as much information as we can on the page below, however if there are any questions you have, our friendly Bookings Team are always happy to help. We recommend that if you have a disability concern, to get in touch with us before booking, so we can advise you to the best of our knowledge. It’s also the best way to book a specific Lodge or Caravan if, for example, you need one with fewer steps.
Links
On this page you’ll find a range of topics, from information about specific accommodation types and facilities, to more general information that might be useful for those with certain kinds of disability. If you’d like to skip through to just the sections that are relevant to you, simply click on the links to take you to the right sections.
- Lodges
- Caravans
- Jurassic Escape Pods
- Electric Touring Pitches
- Big Berries Non-Electric Camping Meadow
- Privately Owned Holiday Homes
- Park Reception
- Shop
- Sales Office
- Play Area & Fishing Lake
- Roads & Paths
- Assistance Dogs
- Mobility Aids
- Visual Impairments
- Hearing Impairments
- Medical Needs
- Developmental Disabilities & Sensory Sensitivities
- Team Training
- Use Of Technology
- Signal & Connectivity
- Public Transport
- The Local Area
Lodges
- There are 11 Lodges for hire, sleeping between 4 and 6 people and many of them allow dogs.
- The lodges are located at the very front of the Park.
- All are just a short walk (between 20 and 100 metres) from the Reception and SPAR shop.
- Each lodge has paved parking, either immediately next to it or in shared parking bays very close by. You may be able to fit 2 cars in spaces next to Lodges, or can park a second vehicle in the shared parking bays.
- Lodges are considerably wider than caravans and offer more spacious living areas and bedrooms.
- Each lodge has a large, gated decking area, with most having between 4 and 15 steps leading up to the deckings. Lodges with lots of steps have some larger stone steps with no handrail.
- Seahill is the only Lodge with level access and no steps.
- Access to the steps may be via gravel or paving, depending on the Lodge.
- There is a small lip in the door frame between the Lodge and the decking.
- The deckings contain standard picnic tables with attached benches.
- The Lodges have either 2 or 3 bedrooms and have an en-suite for the double bedroom with a toilet and walk-in shower, and a family bathroom with a toilet and an over-bath shower.
- Access to all Lodges is via keyboxes located by one of the entrance doors, alternatively you can arrange to collect your key from Reception if you let us know in advance and will be arriving during our opening hours.
Caravans
- There are 37 Caravans for hire, sleeping between 4 and 6 people and many of them allow dogs.
- The Caravans are located in the front two areas of the park, with just a short walk (between 20 to 330 metres) from the Reception and SPAR shop. There may be passing through traffic in this area.
- Each Caravan has a small, gated decking area with between 3 and 4 steps leading up to it and all have hand rails.
- Some Caravans do have small gravel areas leading up to the decking steps.
- Most deckings contain standard picnic tables with attached benches, some have separate chairs.
- Caravans are not considered suitable for wheelchair or mobility scooter users as they have reduced space inside and narrow doors.
- All Caravans have an allocated tarmac parking bay for 1 car next to the Caravan. It is not possible to bring additional cars.
- The majority of Caravans have one shared family shower room with a toilet and walk-in shower, as well as an en-suite toilet for the double bedroom. Some caravans may have an en-suite shower, or no en-suite at all.
- Living room and kitchen layouts vary between different models. Speak to a member of our Bookings Team for more information.
- Access to all Caravans is via keyboxes located on the decking steps, alternatively you can arrange to collect your key from Reception if you let us know in advance and will be arriving during our opening hours.
Jurassic Escape Pods
- There are 6 Jurassic Escape Pods, sleeping up to 4 people and many of them allow dogs.
- The Pods are located close to the front of the Park, and are between 200 and 250m walk from the Reception and SPAR shop.
- All pods have allocated parking on a sloped, paved area immediately next to the Pod. It is possible to park 2 cars here, one behind the other.
- You will need to go over a small gravel and paved pathway area to reach the Pods, which all have 3 steps up to the gated decking area.
- Each Pod comes with a picnic table with attached benches, located on the decking.
- The Pods are not considered suitable for wheelchair or mobility scooter users or those who require walking aids, as they have reduced space inside.
- The Pods have a fold down double bed which converts the dining area into a sleeping area. This is higher than standard beds and may require some climbing into.
- There are twin beds in the mezzanine area which has significantly reduced head height and is accessed by steep ladder-type steps.
- Each Pod has its own small toilet and shower room and a kitchenette.
- Access to all Pods is via keyboxes located on the side of the Pod, alternatively you can arrange to collect your key from Reception if you let us know in advance and will be arriving during our opening hours.
Electric Touring Pitches
- There are 11 hard-based pitches with electric hook-up on the Park, and dogs are allowed with all touring bookings.
- The pitches are on relatively level ground.
- We do not allocate or book specific pitches, instead guests choose from available pitches on their arrival.
- To minimise light pollution, there is limited lighting in this area of the Park and you may need a torch for outside at night.
- It is possible to park one car on the grass next to each pitch.
- Awnings must be placed on the gravel area to allow adequate space between pitches for fire regulations.
Electric Touring Pitch Facilities
- There is 1 facility block for use by all 11 hard-based pitches.
- The toilets and showers are accessed with a code, and you will be given this prior to your arrival.
- The pitches are all close to the facility block, with the furthest one being just 60 metres away.
- If you do need to be particularly close to the facility block, it may be possible for us to reserve you a pitch nearby if you let us know in advance of your arrival, however this is not guaranteed and may depend on the time of year you visit and how busy we are.
- The facility block contains:
- Men’s toilet & shower area (3 shower cubicles, 2 toilet cubicles, 4 urinals and baby change facilities) with a small lip through the main door. Showers do have a small step down.
- Women’s toilet & shower area (2 shower cubicles, 4 toilet cubicles, baby change facilities and dressing table area with 4 plugs) with a small lip through the main door. Showers do have a small step down.
- Disabled/family wet room (grab rails, toilet, sink, shower and shower seat) with level access
- 3 outdoor washing up sinks.
- Motorhome service point.
- Chemical disposal room.
- Laundry room with washing machines, dryers, iron, ironing board and freezer for ice blocks, there is a large step up into this room.
- Inside the block, there are motion-activated lights and quiet radio playing in the background.
Big Berries Non-Electric Camping Meadow
- Big Berries is a back-to-basics camping field with no electricity or lighting.
- The field is on a slope and the ground may be uneven in places.
- Pitches are not marked out and guests can camp wherever they like, provided they are at least 3m from their neighbours.
- There is an ANPR barrier at the entrance to the field
Big Berries Facilities
- There is a small toilet block in the centre of the camping field, this year, a decking will be constructed giving access to the 10 cubicles via a few steps. Depending on where in the field you choose to pitch, you may be up to 180m walk from this block.
- The main Facility Block is located a short walk away, in the holiday home owner area of the Park. Depending on where in the field you choose to pitch, you may be between 100m and 450m walk from this block.
- In this block you will find:
- Men’s toilet & shower area (7 urinals, 6 toilet cubicles, 1 large toilet/shower room with grab rails and baby change, 12 sinks and 3 shower cubicles)
- Women’s toilet & shower area (11 toilet cubicles, 1 large toilet/shower room with grab rails and baby change, 4 sinks, 3 shower cubicles and 2 hairdryers)
- Laundry room (2 washing machines, 2 tumble dryers and 3 sinks)
- 6 outdoor sinks, one of which is lowered
- There is level, paved access to all of the above, and a small step into a shed that contains an iron, ironing board and freezer for ice blocks.
- We ask that guests walk to the block wherever possible, however you may drive if you struggle with walking this distance.
- Inside the main facility block, there are motion-activated lights and quiet radio playing in the background.
Privately Owned Holiday Homes
- When purchasing a Holiday Home, there are 3 options – you can either buy a new or a pre-owned Holiday Home that’s already sited and connected on a pitch, or you can choose a vacant pitch and we can order your preferred model to be sited there.
- All Holiday Homes will be able to have a decking, but the size, shape and location will depend on the pitch you choose.
- All pre-owned and some new Holiday Homes will come with deckings and steps constructed. The number of steps will vary considerably by pitch and may be between 1 and 7 steps.
- Depending on the pitch and location, it may be possible to get the steps changed for an access ramp, though this may cost more and/or limit the size of your decking.
- If you are choosing to order a new model for a vacant pitch, you will be able choose one with a layout and space to suit your requirements. Our Sales Team can advise you on models which may suit your needs.
- You will be able to park next to or very close to your Holiday Home, with the majority of people parking on hard standing parking spaces, which may or may not be allocated. A small number of pitches must park on grass.
- Paths to Holiday Homes do not come as standard, if you wish to construct one you must speak to the Park Team first.
- You will be responsible for the cleaning and maintenance of your Holiday Home, decking and the grass immediately surrounding you. We can offer help with these services by agreeing on a maintenance programme for a set fee. For more information, please contact our Sales Team.
Park Reception
- The Park Reception is located at the entrance to the Park, behind the SPAR store.
- There is a gentle slope on the road outside the Reception. If you need to, it is sometimes possible to park 1 car directly outside the Reception for short periods.
- There are a total of 6 steps up to the door, or an alternative route with 2 steps.
- The main Reception counter is quite high.
- The Reception may be closed at times and the Team may sometimes operate from the SPAR store instead. The sign by the main steps will notify you if this is the case.
- There may be low-level radio playing in the background.
- There are no public toilets in this building.
Shop
- The shop is located at the very front of the Park.
- The shop is a SPAR store and stocks a range of essentials including groceries and toiletries.
- The shop has level access (or an alternative route with 4 steps) and a low door threshold.
- The isles are wide enough for wheelchairs.
- There is a larger SPAR store in Chideock itself which also offers Post Office services. This is less than 1 mile from the front of the Park.
- Nearby supermarkets include Morrisons (4.2 miles), Waitrose (3.5 miles), Co-op (4.3 miles) and Lidl (4.4 miles) and a range of supermarkets can deliver to the Park. We ask that guests meet deliveries at the Park entrance wherever possible.
- There are no public toilets in this building.
- Parking is available behind the Reception building approximately 30m away.
- Across the road from the shop, there is a picnic area with a number of benches including a wheelchair accessible bench. The ground is sloped and may be uneven in places.
Sales Office
- The Sales Office is located in the Red Hill View area of the Park, between the Hard-Base facility block and the Jurassic Escape Pods.
- Access is over a gravel area and up 4 steps, with a small threshold through the door.
- At times, our Team may be out on the Park and there may not always be someone in here.
- Inside, there is varying seating in a casual open area, a kitchen, an office and a small toilet for guests.
Play Area
- The play area is located next to the hard-based pitches.
- Access is down a steep grassy slope which may be uneven.
- The play area is suitable for children between the ages of 5 and 14.
- Children must be supervised by an adult at all times when using the play equipment.
- No dogs are permitted in the play areas, though assistance dogs are allowed.
- The play area is not gated and the ground is made of bark chips.
Fishing Lake
- The fishing lake is located by the entrance to the Big Berries camping field.
- There is no parking available here, so guests must walk from where they are staying.
- There is a gravel path leading to the lake and the ground surrounding the lake may be uneven.
- There are gravel fishing platforms and some seating provided.
- There is no fence or barrier preventing accidental entry to the lake, as such this area is does not permit dogs.
Roads & Paths
- There is a 10mph speed limit for safety and there are speed bumps at regular intervals, these are clearly marked and gentle.
- Many areas of the Park are on a gentle slope.
- The roads around the Park are mostly tarmac, however some are made of tightly packed gravel, as are some footpaths.
- The Nature Trail is a 3.7 mile walk around the Park and up to Golden Cap itself via the South West Coast Path. The ground is uneven and very steep in places and is not suitable for mobility scooters, wheelchairs or pushchairs, even with off-road tyres.
- There is an ANPR barrier at the entrance to the Big Berries camping field. Only guests staying in this field will need to go through the barrier.
- The Park is accessed via Sea Hill Lane, a narrow lane with a number of passing places.
- Mill Lane, a public bridleway, also passes through the Park. This is not suitable for vehicles accessing the Park.
Assistance Dogs
- There is no charge for registered assistance dogs, however we may ask for proof of their status, such as their ID book.
- Assistance dogs are expected to wear an identifiable jacket/harness at all times when in public and their behaviour must reflect that they are highly trained.
- Assistance dogs are welcome in dog-friendly accommodation only, which makes up the majority of the accommodation on the Park. A small percentage of accommodation is designated as dog-free for the safety of people with allergies and this does apply to assistance dogs too.
- All touring and camping pitches are dog friendly.
- Ordinarily there is a maximum of 3 dogs per booking, though assistance dogs are not counted towards this limit.
- Assistance dogs are welcome in all park buildings but we ask they they stay away from the fishing lake.
- There is a Dog Exercising Meadow at the front of the park next to the picnic area. The field is on a gentle slope, and is not fully enclosed as there is a small stream along one side. There are a number of benches just outside the fenced area.
- Dog bins are provided at key locations on the Park.
- Please note, the beach at Seatown is not dog-friendly between April and October.
Mobility Aids
- There is an off-road mobility scooter called the Tramper available to hire from Highlands End Holiday Park Reception, just 3.4 miles away:
- It is part of a scheme organised through Countryside Mobility.
- It is available to use by anyone staying at a WDLH Park, or residents living locally.
- It is can be used by anyone who has difficulty walking and there is no requirement to be registered as disabled, have a Blue Badge, or regularly use a wheelchair or scooter.
- To hire the Tramper, you will need to become a member of Countryside Mobility. The membership fee is £15 per year, or you can try a two week taster membership for £5. Alternatively there is a single-use hire fee of £3 if you are not planning on using the scheme anywhere else.
- Basic instructions and training will be given, along with a printed map of the available routes which must not be deviated from.
- Users must be accompanied by another person and bring a charged mobile phone.
- Hiring the Tramper is subject to availability, we recommend that you book in advance by calling 01308 426912, or emailing highlandsreception@wdlh.co.uk.
- Tramper hire is also available at a number of other locations nearby, including Stonebarrow, Hive Beach, Seaton Wetlands, Hardy’s Cottage and Lulworth Cove.
- Other nearby mobility aid hire points include:
- Dorset Wheelchair Services – Symondsbury (2.9 miles away)
- Motability – Bridport (5.4 miles away)
Visual Impairments
- Speed bumps in the roads are clearly marked with yellow paint.
- Important signage is high contrast (bold white text on dark blue background) and a clear sans-serif font.
- To save energy and prevent light pollution, outdoor lighting at night is kept to a minimum. Camping guests may wish to bring torches to get to the facility blocks.
- The colour scheme inside buildings has been chosen to provide good contrast between walls, floors and doorways.
- Our Park Map uses colours to differentiate between accommodation and pitch types. If you struggle to read the map, you can get in touch with our Bookings Team in advance of your arrival, or visit our Reception Team when you arrive, and they will be happy to explain where you need to go.
- There is adequate lighting in public spaces.
- Digital Park maps on our website and app and emailed to you can be scaled up and zoomed in. There is a large map on the wall of the Park Reception as well as down in the touring & camping area.
- If you let us know in advance, our team may be able to print things such as Park maps or menus on larger paper.
Hearing Impairments
- There is adequate lighting in public spaces to allow for lip reading.
Medical Needs
- In the event of an accident or medical emergency, our Team will endeavour to assist wherever they can. This may be by performing basic first aid, calling the emergency services or clearing the area and ensuring everybody’s safety.
- Our Team can access first aid kits located at Reception and in many of our on-park vehicles.
- There is a defibrillator located at both of the main facility blocks.
- Basic pharmaceutical supplies are sold in the SPAR store including plasters, painkillers, allergy tablets, cough medicine and more.
- There are a number of pharmacies in Bridport, as well as supermarkets, which will have a wider selection of medicines and supplies than we are able to stock on the Park.
- The nearest Minor Injuries Units is at Bridport Hospital (4 miles away) and Weymouth Hospital (22 miles away), but these are not 24 hour services and may require appointments.
- The nearest 24 hour Accident & Emergency Departments are at Dorchester Hospital (19 miles away) or Yeovil Hospital (25 miles away).
Developmental Disabilities & Sensory Sensitivities
- There will be background music or radio at a low level in many of our public buildings.
- Our check-in process can be done in person via a visit to the Reception/SPAR, or can be done contactless via an online check-in to log your arrival if this is preferred.
- We do not have the option to book a specific touring pitch, as all pitches are selected based on what is vacant on the time of your arrival. However, it is possible to choose a specific unit of hire accommodation if you speak to the Bookings Team at the time of booking.
- Our Team recognise the sunflower lanyard scheme for hidden disabilities and will do their best to make reasonable accommodations for individuals who may need extra time, space or help doing certain things.
Team Training
- Our Team are not trained with knowledge of any specific disabilities, but will do whatever they can to assist with your stay and be patient.
- Please make us aware of any additional needs at the point of booking, our Bookings Team will have the knowledge to help you book the most suitable accommodation and will not assume what you can or cannot do.
- Our Park Wardens are always on call for emergencies, should they be needed.
Use of Technology
- We are always trying to implement technology to make the lives of our customers easier, but we appreciate that not all customers have access to or experience using some forms of technology.
- Bookings can be made online, via email, over the phone or in person at Reception. Feedback can also be left in the same ways.
- We can post booking terms & conditions to guests who do not have an email address.
- The contactless check in is optional and you are welcome to come into Reception/SPAR on your arrival to check in.
- Printed maps, Park rules and brochures are available from Park Receptions.
- We have created a specific page with more information to help people who struggle to use technology:
Signal & Connectivity
- There is adequate 4G coverage on all major mobile networks, once away from the front area of the Park which often does not receive signal.
- Wifi is available, though the service is not suitable for streaming. It is either paid or complimentary, depending on the accommodation you are staying in.
Public Transport
- There are taxis available to get from the Park.
- Local taxi firm I Take 8 has a wheelchair adapted vehicle which must be booked in advance (07546 223983).
- The nearest bus stops can be found along the road in Chideock, these are less than a mile’s walk inland from the front of the Park.
- The main bus station is in Bridport itself. Bus routes from here include:
- CB3: Bridport > Beaminster > Crewkerne (Saturday only)
- CR6: Bridport Hospital > Bridport > Beaminster > Crewkerne > Yeovil (Monday to Friday)
- X51: Weymouth > Dorchester > Bridport > Chideock > Charmouth > Lyme Regis > Axminster (Monday to Friday)
- X52: Bridport > West Bay > Burton Bradstock > Weymouth (Seasonal only)
- X53: Weymouth > Abbotsbury > Burton Bradstock > West Bay > Bridport > Chideock > Charmouth > Lyme Regis > Axminster (daily)
- The nearest train stations are Axminster (10 miles), Crewkerne (15 miles), Maiden Newton (16 miles), Dorchester (19 miles) and Weymouth (21 miles). From these stations it’s possible to get on the following train lines:
- Exeter to London (at Axminster and Crewkerne)
- Weymouth to London (at Weymouth and Dorchester South)
- Weymouth to Bristol (at Weymouth, Dorchester West and Maiden Newton)
- With all public transport we recommend checking the timetable direct with the operators first.
Local Area
- Golden Cap is close to a number of towns and villages including West Bay, Bridport, Burton Bradstock, Charmouth and Lyme Regis.
- Many of the beaches on this section of the Jurassic Coast consist of pebbles and can be difficult to walk on.
- One of the beaches at West Bay has wheelchair accessible beach matting in place during the Spring and Summer as well as a range of beach wheelchairs available to hire.
- There is more information regarding accessibility in the local area on the Visit Dorset website:
Golden Cap Park Map
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All the information on this page was correct at the time of writing and we will aim to keep it as up-to-date as possible. We are constantly looking for ways we can improve and if there are any suggestions you have regarding accessibility in any form, we’d love to hear from you. Fill out the form below if you have any suggestions, or if you’d like to ask our Bookings Team for more information about anything.