Coronavirus Updates

6 April 2020Holiday Park News

06 April 2020

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05 April 2020

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04 April 2020

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03 April 2020

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02 April 2020

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01 April 2020

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31 March 2020

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30 March 2020

We’ve got a few things to keep you entertained and inspired over the next few weeks…

DAILY DORSET DAYDREAM

Visit our Facebook Page where we will be posting a daily photo of Dorset at 6:30pm for the next month. Guess the location (they will get harder each day) and tag friends and family you want to visit with when we reopen!

BE INSPIRED…

Read our blog for a number of articles to help you plan a future holiday to Dorset

5 of the best coastal walks
8 fantastic viewpoints in West Dorset
Fossil hunting on the Jurassic Coast
A local’s guide to the Isle of Portland
8 of the best family attractions
Top 10 free things to do in West Dorset

START DREAMING…

All the information about our 5 parks, accommodation and facilities is available to view on our website.

We have nearly 150 attractions, beaches and places to visit on our Holiday Planner – add your favourites to your itinerary and plan your next trip.

HOLIDAY HOME OWNERSHIP

If you are interested in the prospect of enjoying unlimited holidays in Dorset during a 9 month annual season, once we re-open, then take a look at our Holiday Home Ownership brochure and visit the website with our current holiday homes available for sale once we are back open.

2021 BOOKINGS

We are not currently taking bookings for the remainder of 2020 until we have the go ahead to re-open from the government, but our 2021 calendar is up and running and bookings can be made online 24/7, with just a small deposit of between £40 and £100.

Make a booking

VIDEO & WEBCAMS

View some local webcams to keep an eye on Dorset!
Highlands End Holiday Park
West Bay
Weymouth
Lyme Regis
Swanage
Bournemouth

Check out the videos below for inspiration of places to visit when you next come on holiday to Dorset and we hope to see you soon!

The Jurassic Coast

Visit Dorset

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29 March 2020

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28 March 2020

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27 March 2020

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26 March 2020

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25 March 2020

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24 March 2020

The PM’s Statement last night extended the Order for business to close to include caravan parks and revised the rules on staying at home and away from others. We are pleased that we took the advice to close for hire and touring on Monday and ask private owners to co-operate and leave.

We are working our way through Bookings between today and 30th April and an email will be circulated shortly. We will be contacting bookings for holidays after 30 April as this crisis unfolds

Please reply by email and not telephone, due to the restrictions in travel to work and social distancing, we have limited resources to contact you.

We thank you all for your kind wishes and cooperation – good health to you all.

James Cox

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22 March 2020

10pm

We are very pleased to see that HM Government confirms that we took the correct decision to close the parks tomorrow (23rd March at 1600hrs). Travel to holiday homes and to go on holiday is not essential travel.

COVID-19 Essential Travel Guidance

Given the clear message in the PM’s briefing this evening about the need for social distancing this confirmation confirms our belief and takes holiday parks out of the possibility of spreading the virus and adding to the pressure on NHS services. 

5pm

Further to our blog below, we have now made, with Government guidance, the decision that our Parks will close at 1600hrs on Monday 2020. This gives time for the few remaining guests on the park to leave in an orderly manner.

As covered in the email below, our private holiday home owners have also been asked to co-operate and also leave tomorrow if they are on the park; and if they are at home not to travel to Dorset.

This concludes this very justified, but nethertheless upsetting, exercise and with the welcomed support of the government staff retention scheme, we can ensure the on-going employment of our team – hopefully, we will all keep well and be here ready for re-opening the parks later in the year.

10am

As stated in our update yesterday, which is below, we are no longer taking bookings and we are speaking to our customers due to arrive between now and early April as soon as possible. These are unprecedented times and we all have a responsibility to consider not just ourselves but the people in the local community, on our parks and in the UK.

We have closed Martin’s Bar & Restaurant, the Little Fire Station Soft Play and the Leisure Club at Highlands End Holiday Park and the park shops and the Receptions are by phone contact only.

If you have a holiday booked with us, please stay away and do not telephone us – we do not have the staff available to answer the calls. We will contact you over the next few weeks depending on the dates of your booking and the unfolding crisis.

With regard to our private owners on the parks, Martin sent the personal email below on 21 March asking them to co-operate and not to travel to Dorset or visit their caravan. We are asking holiday home owners not to stay in their Caravan.

We anticipate that owners who visited for the weekend and travelled before the PM’s Friday briefing will be returning home today or Monday.

With regard to comments on social media about holiday parks, we are encouraging the Government to give some guidance on the closure of parks.

It is not so straightforward as pubs and restaurants and having seen some of the party atmosphere in local pubs on Friday evening and the crowds in local tourist locations yesterday, we would urge you all to take more care and, in particular, be tolerant to all circumstances which are not necessarily perfect – it takes time to bring a whole country to an economic and social closedown as demonstrated in the supermarkets over the last 48 hours.

We are all making and implementing decisions which were unimaginable a few weeks ago.

Letter to our private owners: –

21 March 2020

Good morning,

I know we have written to you a number of times about the impact of the Coronavirus on the holiday parks.

This is definitely unprecedented times and we are having to make decisions and take actions which were unimaginable a few weeks ago.

Following the PM’s briefing last night, we have closed the Bar and Restaurant and Leisure facilities at Highlands.

I welcome the government’s staff retention scheme which will definitely help us to be ready to resume business when the park reopens and we will be making effort to ensure our staff are covered during this period.

We are speaking to all Hire and Touring bookings over the next three weeks about changing their holiday plans and we will roll this forward as the crisis unfolds.

With regard to private owners on the park, we ask you not to stay in your caravan at this time and be sensitive towards the views and needs of the local community and NHS.

Over the last 24 hours, there has been clear indication of an increasing concern in the understandable views of local communities towards second home owners and holiday visitors and we do not wish to see similar comments in West Dorset.  In addition, the PM has asked for no unnecessary or non-essential travel which many would consider to include leisure trips.

Your co-operation would be appreciated at this difficult time. We are expecting the Government to give us more guidance shortly and if they instruct us to close the parks completely it will be a very rapid response and we will be closing the gates.

In the meantime, our Receptions/Shops are closed and if you wish to speak to Reception, please telephone.

Highlands – 01308 426912
Golden Cap – 01297 480010
Graston and Larkfield – 01308 897361
Sandyholme – 01305 852677
WDLH Sales Office 01308 426917

Vanessa and I have been running the parks for nearly 35 years and this is a very upsetting and sad experience for us and I can ensure you that we are not making any decisions lightly and we want our family and team to be here ready to welcome you when this crisis is resolved.

Kind regards,

Martin

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21st March 2020

If your booking is in the next 7-14 days, we will be calling you in the next 48 hours. 

If your booking is between 3rd and 30th April, we will be contacting you shortly. Please do not call us as our phone lines are busy. Alternatively, please email bookings@wdlh.co.uk, include your booking number and contact mobile number and we will aim to get back to you within 2 to 3 days. 

With the current uncertainty during these unprecedented times, we want to keep you up-to-date and reassure you that the care of our guests and out team are our top priority. As a family-run business, we are aiming to be as flexible as possible and committed to supporting our loyal guests. We are monitoring the situation daily, following government advice and are currently open. 

We can confirm from today that Martin’s Bar & Restaurant, Highlands End Leisure Club and all the Park Shops are closed and our Park Receptions are operating a customer contactless operation. 

We have updated our Terms & Conditions to give you more flexibility with your holiday dates. For all bookings within the next 30 days, your holiday can be moved to later in the year or 2021 without paying the amendment fee. 

NEW BOOKINGS

We have closed our online booking system for the remainder of 2020, however the flexible Terms & Conditions apply to new bookings as well. You can book with confidence for later in the year, knowing that your dates can be moved if required. Call 01308 426947 to make a new booking. Bookings for 2021 are open and holiday gift vouchers are available to purchase, should you require them. 

Thank you to all of our customers that have been in contact. This is a hard time for us as a family business and for our team. We wish you all good health. 

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20 March 2020

No further updates

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19 March 2020

No further updates

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18 March 2020

Martin’s Bar & Restaurant is currently open daily from 9am to 10pm with a reduced menu. The sauna and steam room at Highlands End Leisure Club have been closed until further notice, but the swimming pool remains open. The Little Fire Station Soft Play remains open daily 9am to 5pm.

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17 March 2020

No further updates.

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16 March 2020

We have updated our Terms & Conditions:

For bookings within the next 30 days, your holiday can be moved to later in the year without paying the amendment fee, should the following happen:

(a) A member of the party, or close family relative living in the same household, are diagnosed with COVID-19.

(b) The government enforce a policy which results in you being unable to arrive for your holiday.

This does not apply to:

(a) Self-isolation (for any reason outside of Clause A above).
(b) Decision not to take the holiday.

The following terms will apply:

Notice, in writing or by phone, at least 72 hours before arrival date.

If an alternative holiday date is chosen which is cheaper than the initial booking, no refund of the difference will be given and no administration charge will apply. The new booking is non-refundable and non-transferable.

If a future holiday date is more expensive than the initial booking, the best available deal will be offered with the payment of the upgrade price payable before the arrival date.

This policy is in addition to the regular Cancellation Plan, which will continue to provide cover for other eventualities as specified within the Terms and Conditions. If your holiday is more than 30 days away and you wish to change your holiday dates, the normal Terms & Conditions apply.

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15 March 2020

No further updates.

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14 March 2020

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13 March 2020

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12 March 2020

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11 March 2020

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10 March 2020

It’s understandable that you may have questions regarding the recent outbreak of COVID-19 and how it could affect your holiday. We want to reassure you that we are open for business as usual and the health and safety of our holidaymakers, holiday home owners and our team is our top priority.

We have a team constantly monitoring the situation and following the government guidelines. As things stand all holidays and services will be continuing as planned however, should any information change from official sources, affected customers will be contacted with a view to making alternative arrangements.

Our normal Terms & Conditions apply for any amendments or cancellations. Please ensure you have travel insurance in place and check your policy to see what you are covered for. We would advise you to check the GOV.UK website for the most up-to-date information.

When visiting our parks, please follow the government advice regarding preventing the spread of coronavirus by:

  • Washing your hands regularly with soap and water for at least 30 seconds
  • Use tissues when coughing or sneezing and dispose of them safely
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • If you show any symptoms, please phone your Park Reception and speak to a member of the team – Highlands End (01308 426912), Golden Cap (01297 480010), Graston Copse (01308 897361) or Sandyholme (01305 852677)

To book a holiday, you can book online 24/7 or call 01308 426947 (daily 10am to 4pm).

What our guests say

  • Very peaceful Park

    The wildlife is stunning, we were visited by the ducks on a regular basis which was lovely. Our visit was very enjoyable and we will definitely be back in the future!

    Sarah W - Pitch Up
    Sandyholme

  • 5 out of 5 isn't enough!

    This is simply our favorite touring park along the south coast. The location couldn't be better with views to die for and an abundance of fresh sea air. The park is spic and span and extremely well kept with very friendly staff.

    Big Caravan Adventures - Tripadvisor
    Highlands End

  • Best holiday ever!

    This is by far the best Holiday Park I have been to. The views are breath taking with easy access to the beach and nice coastal walks to West Bay. If you're looking for a relaxing holiday in a stunning location, then this is the place to come.

    Alison D - TripAdvisor
    Highlands End

  • Fantastic holiday once again

    We have been coming here now every year for about 10 years. Its our favourite place and the Park has everything we need.

    Andy M - TripAdvisor
    Highlands End

  • A little bit of heaven!

    Golden Cap is a little bit of heaven. The views are awesome, right next to the sea. It's all relaxed and low key just how we like it.

    Esther Woodhouse - Facebook
    Golden Cap

  • Idyllic setting

    Quiet site in a beautiful setting with exceptionally clean toilets and showers

    Anthony M - Pitch Up
    Graston Copse

  • Would definitely recommend

    Close to beach, a nice local pub, dog friendly and a very relaxed atmosphere.

    Dan M - Pitch Up
    Golden Cap

  • A tour of Dorset!

    An excellent Park as a base to visit the Dorset coast, Jurassic Coast, Chesil Beach, Lyme Regis, Lulworth Cove and Durdle Door, to name a few.

    Arthur D - Tripadvisor
    Graston Copse

  • Fantastic Park

    10 out of 10 is not enough for this Holiday Park. We have been here 3 times and we love it more and more every time. The park has all you need, with some pitches overlooking the sea and a great restaurant.

    Shirley Thompson - Tripadvisor
    Highlands End

  • A hidden gem

    The location is amazing, right on the beach and all the facilities are good. It's a hidden gem this one, one of the best parks in the country

    Mark Tee - Tripadvisor
    Golden Cap

  • Lovely tranquil campsite

    The location was great as we could easily walk to the village or local beaches through the beautiful countryside. I would recommend this campsite to families for a peaceful and safe stay.

    Sarah - Tripadvisor
    Graston Copse