Coronavirus Updates

Frequently Asked Questions

• How can I contact you?
• I have a credit note, can I book online?
• If I book a new holiday and it’s affected by Coronavirus, what happens?
• What safety measures are in place on the parks?
• When is the balance on my holiday due?
• What should I bring with me on holiday?
• Can I get takeaways delivered to the park?

Our Latest Updates

21/04/2021 – Toilet Blocks opening

In line with Government guidance, we are now opening the toilet blocks, excluding the showers. The facilities that will be available are:

– Toilets
– Chemical disposal points
– Sinks (handwashing only)
– Laundry room
– Baby changing
– Disabled facilities
– Washing up sinks
– Dishwasher (Highlands End only)

If you have on-board facilities, please use them wherever possible. We hope to be able to open the showers from 17th May.

This means that we are now accepting camping bookings.
www.wdlh.co.uk/booking/

Holiday Home Owners have now been contacted with the February newsletter. Any Holiday Home Owners that haven’t received this, please contact us on owners@wdlh.co.uk. We have contacted holiday bookings up until 7th March. We are currently still taking new bookings from 1st April, which are subject to our Coronavirus Guarantee – book here.

19/01/2021 – Contacting people with bookings

We have now contacted everyone with holidays up until 31st January 2021 and will be contacting any bookings in the first 2 weeks of February over the next few days.  If you wish to contact us for any reason, please email bookings@wdlh.co.uk. We are available on 01308 426947 between 10am and 3pm daily.

We are currently taking bookings for the rest of 2021, right up until the end of February 2022 – book online now. All new and existing bookings are covered by our Coronavirus guarantee, so you can book with confidence.

04/01/2021 – Lockdown 3 – Parks & Facilities Closed

Please note that, in line with the latest Government guidance, the Parks, Martin’s Bar & Restaurant and Highlands End Leisure Club will be closed until the restrictions change and we have been told it is safe to reopen. In the meantime, if you would like to make a booking for later in 2021, you can call between 10am and 3pm (Monday to Saturday) on 01308 426912, or email bookings@wdlh.co.uk.

22/12/2020 – Parks closing until February

02/11/2020 – Email to Seasonal Touring Customers at Sandyholme

We will be sending an email to all seasonal touring customers at Sandyholme Holiday Park today – please keep an eye out for this email. Thank you.

02/11/2020 – Email to Leisure Club Members

We will be sending an email to all Leisure Club Members about the swimming pool closing at the end of the day on Wednesday 4th November, thank you.

02/11/2020 – Email to Holiday Home Owners

Please check your email inboxes for our latest update. For those without email addresses, a member of the sales team will call you in the next couple of days.

01/11/2020 – Bookings from 5th November to 2nd December

17 July 2020

Highlands End Leisure Club will re-open on Saturday 25^th July, as per the Government guidance. We are working through the information we have been given to establish exactly how we can operate safely, but we do know for certain that:

• The sauna and steam room will not be able to open initially
• We will be running a system that requires you to book sessions in advance
• Sessions are for swimming & exercise only

We plan to initially have 8 sessions per day, with a maximum of 16 people per session. We will be extending opening hours, with the first session arriving at 8am and the final session arriving at 6:30pm. Between each session, the club will be closed for 15 minutes for cleaning. Sessions must be pre-booked. This will be reviewed and may be refined as we find out what works and what doesn’t.

We will be closed to new memberships until at least 1^st September, to prioritise existing members and holidaymakers to ensure everyone has a fair opportunity to book sessions.

We will supply more information next week on the finer details of how to book sessions and how we will operate.

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08 July 2020

Thank you to everyone who stayed with us over the weekend, we hope you had a great time and thank you for the fantastic feedback. We were glad to be able to provide a safe and relaxing holiday!

Make a booking

07 July 2020

06 July 2020

We have updated our balance due date for all bookings  so that balances are now due 28 days before arrival. You will receive a reminder email. Please visit www.wdlh.co.uk and choose ‘Manage my booking’ to pay your balance, or call 01308 426940.

04 July 2020

If you have a credit note and would like to make a booking, this can now be done online by logging in using your details, we just ask that once you have made your booking, you email us the reference number you are given to bookings@wdlh.co.uk. Thank you.

03 July 2020

It’s a great shame that we have had to postpone or refund bookings for anyone in the affected postcodes in the Leicestershire area.

As per the current Government restrictions and recommendations, this applies to bookings arriving from 4^th to 18^th July. The situation will be monitored and the same process will take place for any other local lockdowns going forward to adhere to the advice and ensure the maximum safety of all guests, our team and the local community.

If your booking is affected, you should have been contacted already by a member of our team. We understand and share your disappointment and hope to be able to welcome you to Dorset again soon.

03 July 2020

If you’re arriving with us this weekend, or beyond, please ensure you have read our pre-arrival information and follow the tourist charter below.

26 June 2020

23 June 2020

Great news! We will definitely be re-opening from Saturday 4^th July for both holidaymakers and holiday home owners and this brings with it, a lot of questions, so please bear with us! We will contact holiday home owners over the next few days with more information.

Our senior management team will be meeting tomorrow to go through the detailed guidance to work out how we will open safely. At this moment, we can confirm we will be opening the toilet & shower blocks and we will announce later on today when our booking system will be live to make a booking for camping, trailer tents and campervans from Saturday 4^th July.

As well as this, other facilities including the laundry rooms, outdoor children’s play areas and washing up sinks will be open as well as many of the pubs, restaurants, cafes and other services and attractions in the local area. In line with Government guidance, Highlands End Leisure Club and the Little Fire Station Soft Play will remain closed until further notice.

BOOK ONLINE

10 June 2020

I expect many of you have seen or heard Oliver Dowden, Secretary of State for Culture, Media and Sport, advise the House of Commons that he hopes self-contained accommodation as a lower risk and will be first in the queue on 4 July.

https://twitter.com/i/status/1268474410098405377

We are keeping up with developments which are changing daily and we will write to Holiday Home Owners and Holiday Bookings as soon as we have some positive news. Our online bookings are live for bookings from 4^th July – please read the update from 08 June 2020 below for more details.

Holiday Home Owners – We are busy preparing a document that will be sent to all when the date is confirmed. This will include changes in Operational Procedures, Health and Safety policy’s, use of your Holiday Home & Facilities and many other informative topics to ensure the safety of customers, team and the community. Any queries, please write to owners@wdlh.co.uk

Holiday Visitors – A similar information sheet is being prepared with pre arrival instructions and notes to help you enjoy your holiday. Any queries bookings@wdlh.co.uk

We have continued to employee 25 members of the team to ensure the holiday parks are ready for your return – a natural landscape does not understand the restraints of a lockdown and we had to continue with our grounds maintenance and the care of the infrastructure of the holiday park.

08 Jun 2020

We are now taking new bookings from Saturday 4th July.

The Government’s advice means we expect to be open in Phase 3 and are able to take the following bookings:

• Lodges
• Caravans
• Apartments
• Bungalows
• Touring Caravans, Motorhomes & Campervans (with private on-board bathroom facilities)
• Jurassic Escape Pods

Unfortunately, at this time, we are unable to take new bookings in the following categories:

• Camping
• Touring vehicles (without private on-board bathroom facilities)
• Other Glamping (Premier Camping Pods, Classic Camping Pods, Safari Tents, Bell Tent)

For any existing bookings in these categories from July 4^th onwards, we will get in contact with you 7 days before arrival to let you know if we are unable to welcome you on holiday and what your options are. If you are concerned about your holiday and would like to delay to later in the year or to 2021, please email bookings@wdlh.co.uk with your booking number and contact telephone number.

Park Facilities

We’re sorry that for the time being the shared toilet and shower block facilities, washing up sinks, laundries, park shops and children’s play areas will remain closed, as well as the soft play and leisure club at Highlands End Holiday Park. Martin’s Bar & Restaurant will be open for takeaways only until we receive further Government guidance.

Book Direct with Confidence

Should the Government change or delay the reopening dates for Holiday Parks, we have introduced a new Coronavirus Guarantee for your peace of mind, which automatically applies to all new and existing bookings free-of-charge.

In relation to the Coronavirus outbreak, you are covered for the following:

1. The park is closed
2. UK Government restrictions on travel
3. A member of the party, or close family relative living in the same household, are diagnosed with COVID-19

In the event of any of the above circumstances, you can contact us between 28 days and 72 hours before arrival and choose one of the following options:

1. Transfer of dates up until December 2021
2. Receive a credit note to use against a future holiday
3. Cancel and receive a full refund

The ‘New Normal’

In order to open and operate the parks safely, we will be making some changes to the way we operate, following Government guidance, with measures including, but not limited to:

• Social distancing in place on all parks
• Contactless check-in
• Card payments only
• Price paid for pitch or accommodation only
• Guidance given on use of water points, chemical disposal and other areas
• One-way systems on roads and footpaths
• Thorough and regular cleaning

‘Fresh Air Hotels’

• Our Holiday Parks have wide open spaces between pitches, self-contained accommodation and are surrounded by countryside which makes it easier to maintain social distancing and stay safe, while enjoying the park and the surrounding area.

22 May 2020

For everyone with bookings in June, we will contact you by 20th June. Please wait for us to contact you if possible. Thank you

18 May 2020

When contacting us by email on bookings@wdlh.co.uk, please include:

• The Holiday Park
• Your name
• Your booking number or full address
• Your contact telephone number

12 May 2020

Holiday Bookings – May 15th to July 3rd 2020

Please can we ask that you do not telephone our bookings office which remains closed while our team are working from home. We will contact you by email or telephone with the options for your booking with us, as the details of the continuing Government restrictions unfold.  We thank you for your patience.

Holiday Homes Owners

We confirm that the parks will remain closed and we will keep in contact with you by email and the relaxation of the distance which can be travelled for exercise does not include travelling to the parks.

The Government website still confirms the following – ‘Leaving your home – the place you live – to stay at another home for a holiday or other purpose is not allowed. This includes visiting second homes”

Please do not place pressure on our staff; the park gates are locked and there are no facilities open in the area, which includes toilets. As you will appreciate, any additional traffic to the parks will understandably worry some members of the local community and give the opportunity to criticise the park for encouraging unnecessary travel. Thank you for your understanding and co-operation.

If you need to contact us, please use the email owners@wdlh.co.uk.

01 May 2020

Just a couple of quick updates to share with you today.

Firstly, we’d like to thank all those of you who are changing the dates of your bookings to later this year or 2021. We’d like to remind you that when selecting dates in the future, there may be a difference in the price of that holiday compared to your original. If your new dates are more expensive, you will be required to pay the difference, likewise if your new dates are cheaper, we will issue a credit note on your booking details for that amount, which can be used against future holidays.

Secondly, a quick reminder to any Holiday Home Owners that the parks are completely closed and there is no access available to your Holiday Homes and it is not essential travel.

We are disappointed to understand that a Holiday Home Owner visited their Holiday Home yesterday and during the visit placed rubbish against the wheelie bins which then had to be removed by staff in protective clothing. Please do not travel to the parks which will create additional concerns for our staff and in addition, is against government guidance and the protection of the NHS of staying at home.

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30 April 2020

Good Afternoon,

Once again, thank you to many of you for your kind messages to the WDLH team, for your posts on our social media and for your patience while we have been revising our working methods and ensuring that the team involved with the bookings process and correspondence with our Holiday Home Owners have the necessary training and processes to deal with an unprecedented impact on our business.

As you may have seen in news reports, the economic impact of the crisis on seasonal tourism jobs has been significant for rural and coastal communities and we are pleased with the number of regular customers who have elected to take a credit notes and move dates of Holidays during the Government lockdown period. We are participating in the national campaign to not cancel but postpone holidays and we are doing everything we can to protect tourism jobs and look forward to welcoming you in the future.

Our skeleton team, many working from home, are working hard to contact bookings between 24^th March – 30^th April and then 1^st – 7^th May –  along with the rest of the country we will be watching the next Government update to then work through and process any new information we may have. We have emailed any bookings from 7^th – 15^th May so please check your inbox.

Please do not call, the bookings office is only covered for a limited time and the member of team on duty will probably be unable to answer your question, our best efforts to liaise with you all can only be achieved by receiving emails to bookings@wdlh.co.uk for holidays and owners@wdlh.co.uk for our Holiday Home Owners.

A small maintenance team continue to work on the parks, keeping them up together and to  cut the grass, complete winter jobs and our normal maintenance processes. (Some images below).

As a family, along with our team, we are working hard to plan for the future. Next year will be the 50^th anniversary of our family ownership of Highlands End Holiday Park and we are hoping this crisis will be moving towards history and we can get back to normal and welcome many of you to West Dorset.

In the meantime, we thank you for your understanding, patience and your customer loyalty to our family business during such difficult times.

We wish you all good health, best wishes to your families and please do take care.

Kind regards

James Cox

#StayHomeSaveLives #StayAtHome #SupportOurNHS #ComeBackLater #ThankYou #HolidayInTheUK

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18 April 2020

Bookings up to 30^th April

Thank you for your patience while we have been changing the way in which we work to enable us to review the bookings up to 30 April.

As you will appreciate, for a small family business this transformation to working from home has raised a number of issues for us which we are gradually overcoming with professional, financial and technical support.

We know that many regular customers have already agreed to ‘Holiday Credit Notes’ which will be valid until the end of the 2021 when you make a booking by email bookings@wdlh.co.uk, or by phoning our Booking number 01308 426947; when it is open again.

Next week, we will be working towards contacting the remaining customers, starting with those who were due to arrive late March and gradually working towards the arrival date of 30 April. This has to be undertaken by staff working at home and will take some time and we thank you for your co-operation.

We usually encourage you to ring us, but in these strange times please do not call. The booking office is not staffed at the present time – please email bookings@wdlh.co.uk. We will be contacting you by the end of April.

Once again thank you for your co-operation. I apologise that this is not the normal ‘Dorset Diamond’ level of service you would expect from the West Dorset Leisure Holiday’s team. However, we have to work through this crisis with limited resources and the protection of our team by working at home and, most importantly, we want to be here to serve you in the future.

Bookings from 1^st May up to 7^th May

The Government announced on Thursday night an extension to the lockdown period for a further three weeks and the next review date is 7^th May. Towards the end of April, we will be contacting bookings with an arrival date between 1st and 7th May 2020.

Please do not call us – we will contact you.

In the meantime, you may like to check your travel insurance which may cover the government decision in respect of the lockdown.

Once again, we thank you for your patience as we work through these bookings in date order and offer you the options available.

Bookings from 8th May onwards

For holidays after 8^th May, we can only be guided by the Government’s guidance.

However, we are aware many of you have been worrying about the outstanding balance due on your future holidays and we can confirm that we have relaxed our terms and conditions in regards to balance due dates.

For holidays with an arrival date after 8 May and before 31 May, we will contact you when the Government guidance is clear. Do not send your balance until you hear from us.

For holiday arrival dates after 1 June, the balance will be due 7 days before your arrival date, if the park is open and we can welcome you to the park.  So, for now, please do not make any further payments. We will be in touch as this crisis and the government guidance unfolds.

If you booked through an Online Travel Agent, (e.g. Pitch Up) please check your terms and conditions and it may be necessary for you to contact them direct.

As a family, we are working hard to plan for the future. Next year, will be the 50^th anniversary of our family ownership of Highlands End Holiday Park and, we are hoping this crisis will be moving towards history and we can get back to normal and welcome many of you to West Dorset.

In the meantime, we thank you for your understanding, patience and your customer loyalty to our family business during such difficult times.

We wish you all good health, best wishes to your families and please do take care.

#StayHomeSaveLives #StayAtHome #SupportOurNHS #ComeBackLater #ThankYou #HolidayInTheUK

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12 April 2020

We hope you’re all having as good an Easter as you can under the current circumstances.

Please take a couple of minutes to watch this video message we’ve put together for all of our guests, including some lovely photos of the parks and of Dorset.

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30 March 2020

We’ve got a few things to keep you entertained and inspired over the next few weeks…

Daily Dorset Daydream

Visit our Facebook Page where we will be posting a daily photo of Dorset at 6:30pm for the next month. Guess the location (they will get harder each day) and tag friends and family you want to visit with when we reopen!

Be Inspired…

Read our blog for a number of articles to help you plan a future holiday to Dorset

5 of the best coastal walks
8 fantastic viewpoints in West Dorset
Fossil hunting on the Jurassic Coast
A local’s guide to the Isle of Portland
8 of the best family attractions
Top 10 free things to do in West Dorset

Start dreaming…

All the information about our 5 parks, accommodation and facilities is available to view on our website.

We have nearly 150 attractions, beaches and places to visit on our Holiday Planner – add your favourites to your itinerary and plan your next trip.

Holiday Home Ownership

If you are interested in the prospect of enjoying unlimited holidays in Dorset during a 9 month annual season, once we re-open, then take a look at our Holiday Home Ownership brochure and visit the website with our current holiday homes available for sale once we are back open.

2021 Bookings

We are not currently taking bookings for the remainder of 2020 until we have the go ahead to re-open from the government, but our 2021 calendar is up and running and bookings can be made online 24/7, with just a small deposit of between £40 and £100.

Make a booking

Video & webcams

View some local webcams to keep an eye on Dorset!
Highlands End Holiday Park
West Bay
Weymouth
Lyme Regis
Swanage
Bournemouth

Check out the videos below for inspiration of places to visit when you next come on holiday to Dorset and we hope to see you soon!

The Jurassic Coast

Visit Dorset

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24 March 2020

The PM’s Statement last night extended the Order for business to close to include caravan parks and revised the rules on staying at home and away from others. We are pleased that we took the advice to close for hire and touring on Monday and ask private owners to co-operate and leave.

We are working our way through Bookings between today and 30^th April and an email will be circulated shortly. We will be contacting bookings for holidays after 30 April as this crisis unfolds

Please reply by email and not telephone, due to the restrictions in travel to work and social distancing, we have limited resources to contact you.

We thank you all for your kind wishes and cooperation – good health to you all.

James Cox

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22 March 2020

10pm

We are very pleased to see that HM Government confirms that we took the correct decision to close the parks tomorrow (23rd March at 1600hrs). Travel to holiday homes and to go on holiday is not essential travel.

COVID-19 Essential Travel Guidance

Given the clear message in the PM’s briefing this evening about the need for social distancing this confirmation confirms our belief and takes holiday parks out of the possibility of spreading the virus and adding to the pressure on NHS services.

5pm

Further to our blog below, we have now made, with Government guidance, the decision that our Parks will close at 1600hrs on Monday 2020. This gives time for the few remaining guests on the park to leave in an orderly manner.

As covered in the email below, our private holiday home owners have also been asked to co-operate and also leave tomorrow if they are on the park; and if they are at home not to travel to Dorset.

This concludes this very justified, but nethertheless upsetting, exercise and with the welcomed support of the government staff retention scheme, we can ensure the on-going employment of our team – hopefully, we will all keep well and be here ready for re-opening the parks later in the year.

10am

As stated in our update yesterday, which is below, we are no longer taking bookings and we are speaking to our customers due to arrive between now and early April as soon as possible. These are unprecedented times and we all have a responsibility to consider not just ourselves but the people in the local community, on our parks and in the UK.

We have closed Martin’s Bar & Restaurant, the Little Fire Station Soft Play and the Leisure Club at Highlands End Holiday Park and the park shops and the Receptions are by phone contact only.

If you have a holiday booked with us, please stay away and do not telephone us – we do not have the staff available to answer the calls. We will contact you over the next few weeks depending on the dates of your booking and the unfolding crisis.

With regard to our private owners on the parks, Martin sent the personal email below on 21 March asking them to co-operate and not to travel to Dorset or visit their caravan. We are asking holiday home owners not to stay in their Caravan.

We anticipate that owners who visited for the weekend and travelled before the PM’s Friday briefing will be returning home today or Monday.

With regard to comments on social media about holiday parks, we are encouraging the Government to give some guidance on the closure of parks.

It is not so straightforward as pubs and restaurants and having seen some of the party atmosphere in local pubs on Friday evening and the crowds in local tourist locations yesterday, we would urge you all to take more care and, in particular, be tolerant to all circumstances which are not necessarily perfect – it takes time to bring a whole country to an economic and social closedown as demonstrated in the supermarkets over the last 48 hours.

We are all making and implementing decisions which were unimaginable a few weeks ago.

Letter to our private Holiday Home Owners:

21 March 2020

Good morning,

I know we have written to you a number of times about the impact of the Coronavirus on the holiday parks.

This is definitely unprecedented times and we are having to make decisions and take actions which were unimaginable a few weeks ago.

Following the PM’s briefing last night, we have closed the Bar and Restaurant and Leisure facilities at Highlands.

I welcome the government’s staff retention scheme which will definitely help us to be ready to resume business when the park reopens and we will be making effort to ensure our staff are covered during this period.

We are speaking to all Hire and Touring bookings over the next three weeks about changing their holiday plans and we will roll this forward as the crisis unfolds.

With regard to private owners on the park, we ask you not to stay in your caravan at this time and be sensitive towards the views and needs of the local community and NHS.

Over the last 24 hours, there has been clear indication of an increasing concern in the understandable views of local communities towards second home owners and holiday visitors and we do not wish to see similar comments in West Dorset.  In addition, the PM has asked for no unnecessary or non-essential travel which many would consider to include leisure trips.

Your co-operation would be appreciated at this difficult time. We are expecting the Government to give us more guidance shortly and if they instruct us to close the parks completely it will be a very rapid response and we will be closing the gates.

In the meantime, our Receptions/Shops are closed and if you wish to speak to Reception, please telephone.

Highlands – 01308 426912
Golden Cap – 01297 480010
Graston and Larkfield – 01308 897361
Sandyholme – 01305 852677
WDLH Sales Office 01308 426917

Vanessa and I have been running the parks for nearly 35 years and this is a very upsetting and sad experience for us and I can ensure you that we are not making any decisions lightly and we want our family and team to be here ready to welcome you when this crisis is resolved.

Kind regards,

Martin

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21st March 2020

If your booking is in the next 7-14 days, we will be calling you in the next 48 hours.

If your booking is between 3rd and 30th April, we will be contacting you shortly. Please do not call us as our phone lines are busy. Alternatively, please email bookings@wdlh.co.uk, include your booking number and contact mobile number and we will aim to get back to you within 2 to 3 days.

With the current uncertainty during these unprecedented times, we want to keep you up-to-date and reassure you that the care of our guests and out team are our top priority. As a family-run business, we are aiming to be as flexible as possible and committed to supporting our loyal guests. We are monitoring the situation daily, following government advice and are currently open.

We can confirm from today that Martin’s Bar & Restaurant, Highlands End Leisure Club and all the Park Shops are closed and our Park Receptions are operating a customer contactless operation.

We have updated our Terms & Conditions to give you more flexibility with your holiday dates. For all bookings within the next 30 days, your holiday can be moved to later in the year or 2021 without paying the amendment fee.

New Bookings

We have closed our online booking system for the remainder of 2020, however the flexible Terms & Conditions apply to new bookings as well. You can book with confidence, knowing that your dates can be moved if required. Call 01308 426947 to make a new booking. Bookings for 2021 are open and holiday gift vouchers are available to purchase, should you require them.

Thank you to all of our customers that have been in contact. This is a hard time for us as a family business and for our team. We wish you all good health.

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18 March 2020

Martin’s Bar & Restaurant is currently open daily from 9am to 10pm with a reduced menu. The sauna and steam room at Highlands End Leisure Club have been closed until further notice, but the swimming pool remains open. The Little Fire Station Soft Play remains open daily 9am to 5pm.

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16 March 2020

We have updated our Terms & Conditions:

For bookings within the next 30 days, your holiday can be moved to later in the year without paying the amendment fee, should the following happen:

(a) A member of the party, or close family relative living in the same household, are diagnosed with COVID-19.

(b) The government enforce a policy which results in you being unable to arrive for your holiday.

This does not apply to:

(a) Self-isolation (for any reason outside of Clause A above).
(b) Decision not to take the holiday.

The following terms will apply:

Notice, in writing or by phone, at least 72 hours before arrival date.

If an alternative holiday date is chosen which is cheaper than the initial booking, no refund of the difference will be given and no administration charge will apply. The new booking is non-refundable and non-transferable.

If a future holiday date is more expensive than the initial booking, the best available deal will be offered with the payment of the upgrade price payable before the arrival date.

This policy is in addition to the regular Cancellation Plan, which will continue to provide cover for other eventualities as specified within the Terms and Conditions. If your holiday is more than 30 days away and you wish to change your holiday dates, the normal Terms & Conditions apply.

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10 March 2020

It’s understandable that you may have questions regarding the recent outbreak of COVID-19 and how it could affect your holiday. We want to reassure you that we are open for business as usual and the health and safety of our holidaymakers, holiday home owners and our team is our top priority.

We have a team constantly monitoring the situation and following the government guidelines. As things stand all holidays and services will be continuing as planned however, should any information change from official sources, affected customers will be contacted with a view to making alternative arrangements.

Our normal Terms & Conditions apply for any amendments or cancellations. Please ensure you have travel insurance in place and check your policy to see what you are covered for. We would advise you to check the GOV.UK website for the most up-to-date information.

When visiting our parks, please follow the government advice regarding preventing the spread of coronavirus by:

• Washing your hands regularly with soap and water for at least 30 seconds
• Use tissues when coughing or sneezing and dispose of them safely
• Avoid touching your eyes, nose and mouth with unwashed hands
• If you show any symptoms, please phone your Park Reception and speak to a member of the team – Highlands End (01308 426912), Golden Cap (01297 480010), Graston Copse (01308 897361) or Sandyholme (01305 852677)

To book a holiday, you can book online 24/7 or call 01308 426947 (daily 10am to 4pm).

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