Lodges

• There are 11 Lodges for hire, sleeping between 2 and 6 people and many of them allow dogs.
• The majority of the lodges are located in a private cul-de-sac with no through-traffic, just off of the Leisure Club Car Park. The exception to this is Eype View Lodge, which is located nearby, next to the hire caravans.
• All are just a short walk (between 50 and 150 metres) from the main Park facilities.
• Each lodge has allocated paved parking immediately next to it. You may be able to fit 2 cars in the space, or can park a second vehicle in the Leisure Club car park nearby.
• Lodges are considerably wider than caravans and offer more spacious living areas and bedrooms.
• Each lodge has a large, gated decking area, with between 2 and 5 steps leading up to the deckings. Lodges with with 4 or 5 steps have hand rails on both sides.
• There is a small lip in the door frame between the Lodge and the decking.
• The deckings contain standard picnic tables with attached benches.
• Merryweather & Colmers Lodges are specially adapted for wheelchair users and come with a permanent gently-sloping access ramp, extra wide doors, and an en-suite wet room with shower seats, grab rails and a lowered sink. There is also a family shower room with large walk-in shower and an additional separate toilet. The beds in these Lodges are also slightly larger, having a King size bed and two singles, compared to a double bed and twin beds in the other Lodges. Both of these Lodges are dog-friendly and sleep up to 4 people. Find Out More.
• Pebble Lodge also has level access, but has no additional internal modifications. There is a walk-in shower and separate bath. This Lodge is dog-friendly and sleeps up to 2 people.
• The remaining 2 and 3 bed Lodges all have an en-suite for the double bedroom with a toilet and walk-in shower, and a family bathroom with a toilet and on over-bath shower. The remaining 1 bed Lodge has a bathroom with toilet, walk-in shower and separate bath.
• Access to all Lodges is via keyboxes located by one of the entrance doors, alternatively you can arrange to collect your key from Reception if you let us know in advance and will be arriving during our opening hours.

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Apartments

• There are 3 Apartments for hire, sleeping between 4 and 8 people.
• The Apartments do not allow dogs.
• The Apartments are located in a detached building in a quiet location, set back from the Park entrance, with passing through traffic hidden by trees.
• They are located around 130m from the main Park facilities, along a gentle slope.
• There is parking for a number of cars directly outside and an electric vehicle charger (charges apply).
• There is a private refuse and recycling bay within the Apartment grounds.
• There are no steps to access the building, with a completely flat entranceway on the main door frame.
• The insides of the Apartments are spacious and modern, with wide corridors and doorways.
• The main internal doors to each Apartment are fire doors, which can close quickly.
• Thorncombe Apartment:
  • Located on the ground floor and fully wheelchair accessible.
  • This Apartment sleeps up to 8 people in two double bedrooms with king size beds and 2 twin bedrooms with full single beds.
  • Each room is en-suite, with a mixture of walk-in showers and over-bath showers.
  • One shower room (for a double bedroom) does have a grab rail for the toilet and a lowered sink.
  • There is also an additional shared toilet, making 5 in total.
  • There is an open-plan kitchen with wheelchair accessible dining table and a separate large living room.
  • There are small steps down from the kitchen and living rooms to the patio, however the main building door can be used for level access to the patio.
  • There are two picnic style benches on the paved patio area outside Thorncombe. This area is not enclosed or gated.
• Furlands and Ryecombe Apartments:
  • Located on the first floor.
  • These Apartments sleep up to 4 people in one double bedroom with king size beds and a twin bedroom with full single beds.
  • There is a small balcony with a privacy screen between the two Apartments.
  • There is an open-plan kitchen, dining and living area.
  • These two apartments have shared access to two picnic benches on a gravel area at the front of the building.
• Access to all apartments is via keyboxes located on the front of the building, alternatively you can arrange to collect your key from Reception if you let us know in advance and will be arriving during our opening hours.

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Glamping Pods

• There are 3 types of Glamping Pod on the Park, sleeping between 2 and 6 people, and many of them allow dogs.
• The Pods are located in the touring & camping area of the Park, and are between 500 and 600m walk from the main Park facilities.
• All pods have allocated parking on gravel, either immediately next to the pod or just around the corner.
• You will need to go over a gravel pathway area to reach the Pods.
• Each Pod has between 1 and 5 steps leading up to a small decking area:
  • Bronze 4 person Pods have 2 steps
  • Bronze 6 person Pods have 5 steps and a handrail
  • Silver & Gold Pods have between 1 and 2 steps
• The deckings in Bronze and Gold Pods are not gated.
• Each Pod comes with a picnic table with attached benches, located on a gravel area next to the Pod.
• The Pods are not considered suitable for wheelchair or mobility scooter users or those who require walking aids, as they have reduced space inside.
• Bronze Pods contain just beds, with the 6 person Pods also having a small fold-up dining area and sofa-bed. The double beds have restricted access and require some climbing into. There are no kitchen facilities and you will need to walk to the facility blocks (around 200 metres away) for toilets and showers.
• Silver Pods contain a bed, sofa bed, a basic mini kitchenette and a small fold-up dining area. The double bed is against the wall on one side. You will need to walk to the facility blocks (around 200 metres away) for toilets and showers.
• Gold Pods are fully self-sufficient, with beds, a small kitchen, small dining area, sofa and separate toilet and shower room. In the 2 person Pod, the double bed is accessible from both sides. In the 4 person Pod, the double bed is against the wall on one side, as are the bunk-beds which have a small ladder to the top bunk.
• Head room is slightly restricted around the edges of the Pods as they are curved in shape.
• Access to all Pods is via keyboxes located on the side of the Pod, alternatively you can arrange to collect your key from Reception if you let us know in advance and will be arriving during our opening hours.

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Toilet & Shower Facility Blocks

• There are 2 toilet and shower facility blocks, for use by all touring & camping customers, plus guests staying in Bronze and Silver Glamping Pods.
• Facility Block 1 (on the East side of the Park, by the Little Shepherd’s Meadow):
  • Men’s toilet & shower area (3 shower cubicles, 1 family shower room with toilet and sink, 6 urinals, 7 toilet cubicles, 4 sink cubicles, a baby change area and additional sinks)
  • Women’s toilet & shower area (5 shower cubicles, 2 family shower rooms with toilet and sink, 2 family toilet rooms with sink, 12 toilet cubicles, 9 sink cubicles, a baby change area and additional sinks, though there may be less available cubicles during quiet periods as we close one section of this block)
  • Laundry room (2 washing machines, 2 dryers, iron & ironing board, dishwasher and 3 washing up sinks)
  • Chemical disposal room
  • All of the above door entrances have a small step up
  • Outdoor washing up area (6 sinks)
  • Motorhome service point
• Facility Block 2 (in the centre of the Park, by the entrance to the touring & camping area):
  • Men’s toilet & shower area (4 shower cubicles, 5 urinals, 5 toilet cubicles, 6 sink cubicles and additional sinks)
  • Women’s toilet & shower area (5 shower cubicles, 6 toilet cubicles, 2 family toilet rooms with sink, 8 sink cubicles and additional sinks.)
  • Unisex baby changing room with 2 sink baths.
  • Unisex disabled wet room with toilet, lowered sink, grab rails, shower, seats and emergency pull cord. To access this room you will need a Radar Key. If you do not have your own, there is one available to borrow from Reception, however you will need a small deposit, which will be refunded on return of the Key.
  • The above rooms are all accessible from a central foyer with a level entrance.
  • Chemical disposal room.
  • Indoor washing up room (4 sinks)
  • The above two rooms each have a small step up to them.
  • Outdoor washing up area (6 sinks)
  • Dog shower for large dogs, this area has a narrow entrance that cannot be passed by a wheelchair.
• All showers in the main toilet and shower areas have a small step down into them.
• In low season, we may only open one facility block at a time.
• If both blocks are open, then for a period each day, one block at a time will be closed for cleaning, so you may need to walk further if you wish to use the facilities whilst your nearest block is being cleaned. The scheduled cleaning times are displayed outside the blocks and will be the same each day.
• The foyer in Block 2 will always remain open, which will allow constant access to the disabled facilities.
• Inside both facility blocks, there are motion-activated lights and quiet radio playing in the background.

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Martin’s Bar & Restaurant

• Martin’s Bar & Restaurant is located at the entrance to the Park, opposite the Park Reception and SPAR store.
• It is open to guests staying at all WDLH Parks as well as local residents.
• The building is all on one level, with multiple entrances. Some have a step up to them, however there are a number of level entry points.
• There are 2 disabled parking spaces by the entrance to the Beer Garden and one more around the corner by the entrance to Highlands End Leisure Club.
• All doors are wide enough for wheelchairs and mobility scooters.
• The building is spacious and the Team are able to move tables to accommodate wheelchairs or mobility scooters should this be needed.
• The majority of the seating is standard dining chairs, however there are some bar stools, sofas and bench seating as well as picnic benches outside
• Children’s high chairs are available and can be carried to your table by a member of the Team if required.
• Depending on the time of year, our Team may be taking online orders meaning you can order from your table, or they may be taking orders at the bar. If you require full table service or need your drinks carried, our Team will be happy to help.
• Cutlery is normally collected by the customer from a central point, however our Team can bring this to you when they bring your food if required.
• Dogs, including service dogs, are welcome in dedicated areas of the restaurant, indicated by signage.
• Outside, the beer garden has paved, gravel and grass areas and a variety of styles of garden furniture.
• The menu and opening hours are published online, on social media and on posters around the Park, however these are subject to change.
• For those with allergies, gluten-free dishes are marked on menu, and a full allergen list is available from the kitchen on request. Adaptations may or may not be possible depending on the dish and your specific allergies.
• There will usually be low-level background music, and sometimes louder live music performances or events. These are advertised in advance online, on the WDLH app and on posters.
• Main bar area toilets:
  • Men’s: 4 urinals, 2 toilet cubicles, 3 sinks
  • Women’s: 4 toilet cubicles including one with baby change table, 2 sinks
• Soft play / engine room toilets:
  • Men’s: 1 urinal, 1 toilet cubicle, 1 sink
  • Women’s: 2 toilet cubicles, 1 sink
• There is also an accessible unisex toilet with grab rails, a lowered sink and baby change table. You will need a Radar Key to access this. If you do not have your own, the Bar team can lend you one.
• Outside there is an additional toilet with sink that is available 24/7. This room does have a small step up into it.

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Highlands End Leisure Club

• Highlands End Leisure Club is located next to Martin’s Bar & Restaurant, at the entrance to the Park.
• It is open to guests staying at all WDLH Parks as well as local residents, who must have a membership to use the facilities.
• The building is all on one level, with a small slope and lip at the entrance, after going around a tight corner, it can also be accessed from The Little Fire Station Soft Play room in Martin’s Bar
• All doors are wide enough for wheelchairs.
• There is a disabled parking space by the entrance and two more around the corner at Martin’s Bar & Restaurant.
• Guests are asked to remove their shoes in the foyer, there are a number of benches and chairs to do this from.
• The women’s facilities include an open changing area, 4 small cubicles, 2 larger cubicles with curtains, one of which has a grab rail, 2 wall-mounted child seats, 1 baby changing table, 2 shower cubicles and a large disabled/family toilet that can double as a changing area.
• The men’s facilities include an open changing area, 1 wall-mounted child seat, 1 baby changing table, 2 shower cubicles and a toilet cubicle with grab rail.
• All shower cubicles have a small step down and a grab rail.
• The water depth is 1m at the shallow end and 1.2m at the deep end.
• The water is kept as close as possible to a range between 29 and 30 degrees in temperature.
• There are steps into the shallow end of the pool, with a handrail. The deep end of the pool has a ladder. For a pool with a lift, please visit Bridport Leisure Centre nearby.
• The pool is supervised by the Leisure Club Attendant, but is not lifeguarded.
• There is a Sauna and a separate Steam Room, which are for over 18’s only.
• A responsible adult must accompany all children under 8 years of age and non-swimmers under 14 years of age in the water.
• Children aged between 8 and 14 who are able to swim must be accompanied by a responsible adult in the pool environment, but they can remain poolside if they wish.
• Children aged between 15 and 17 can swim unaccompanied provided a parent/guardian has filled out a consent form declaring their ability to swim.
• The timetable is published online, on social media and on posters around the Park and in the foyer, however this is subject to change.
• There are dedicated adult-only swim times which are designed to be quieter.
• There are no lanes used for public swimming but they may be used to section off areas of the pool for the local swim school.
• Floats and toys are allowed to be used when considerate of other pool users.
• Running, jumping or diving are not permitted due to shallow water depths and slippery surfaces.
• The Leisure Club Attendant will stop any activities or behaviour considered to be dangerous to the individuals involved, or other swimmers, and you may be asked to leave the Leisure Club.
• There is a small viewing area in the Leisure Club Reception, and a number of chairs on the poolside.

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Dorset Foot Golf

• Dorset Foot Golf is located to the Eastern side of the Park and can be accessed through the Highlands End Leisure Club car park or by following the path round the back of Martin’s Bar & Restaurant to avoid any steps.
• The course covers 7 acres of land on a slope and the ground is uneven in places. It may be unsuitable for mobility scooters or pushchairs, even with off-road tyres.
• There is a bench at the entrance to the course, but none beyond this.
• The course is likely to take at least 1.5 hours to play completely but may take considerably longer.
• Foot Golf is played like regular golf, but by kicking a football, we’ve also added in various obstacles.
• The course is suitable for all ages and abilities, and you are welcome to take shortcuts and start closer to the holes/obstacles if this makes it easier for members of your group.

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Play Areas

• The Park has two play areas which are suitable for children between the ages of 5 and 14.
• Children must be supervised by an adult at all times when using the play equipment.
• No dogs are permitted in the play areas, though assistance dogs are allowed.
• The play area in Martin’s Bar & Restaurant is gated and the ground is made of rubber chips.
• The play area in the touring & camping area of the Park is open and the ground is a mixture of grass, rubber matting and bark chips.

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Assistance Dogs

• There is no charge for registered assistance dogs, however we may ask for proof of their status, such as their ID book.
• Assistance dogs are expected to wear an identifiable jacket/harness at all times when in public and their behaviour must reflect that they are highly trained.
• Assistance dogs are welcome in dog-friendly accommodation only, which makes up the majority of the accommodation on the Park. A small percentage of accommodation is designated as dog-free for the safety of people with allergies and this does apply to assistance dogs too.
• All touring and camping pitches are dog friendly.
• Ordinarily there is a maximum of 3 dogs per booking, though assistance dogs are not counted towards this limit.
• Assistance dogs are welcome in all park buildings, though we kindly ask that they stay within dog-friendly areas of Martin’s Bar & Restaurant.
• There is a Dog Exercising Meadow at end of the park on the Western side of the touring & camping area. The field is on a steep slope, has uneven ground in places, and is accessed by a series of large steps. There are a number of benches just outside the fenced area.
• If you are staying near the entrance to the Park and need to park closer to the Dog Exercising Meadow, it may be possible to park next to Facility Block 2, but this is not guaranteed.
• Dog bins are provided at key locations on the Park.

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Visual Impairments

• Speed bumps in the roads are clearly marked with yellow paint.
• Important signage is high contrast (bold white text on dark blue background) and a clear sans-serif font.
• To save energy and prevent light pollution, outdoor lighting at night is kept to a minimum. Touring & camping guests and those in Bronze or Silver Pods may wish to bring torches to get to the facility blocks.
• The colour scheme inside buildings has been chosen to provide good contrast between walls, floors and doorways.
• Our Park Map uses colours to differentiate between accommodation and pitch types. If you struggle to read the map, you can get in touch with our Bookings Team in advance of your arrival, or visit our Reception Team when you arrive, and they will be happy to explain where you need to go.
• There is adequate lighting in public spaces.
• Digital Park maps on our website and app and emailed to you can be scaled up and zoomed in. There is a large map on the wall of the Park Reception as well as down in the touring & camping area.
• If you let us know in advance, our team may be able to print things such as Park maps or menus on larger paper.

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Hearing Impairments

• The TV screens in Martin’s Bar & Restaurant usually have captions turned on, if they are not and you require them, a member of the Team will be able to turn them on for you.
• Videos on our digital marketing screens do not have sound, but have simple captions where required.
• There is adequate lighting in public spaces to allow for lip reading.

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Medical Needs

• In the event of an accident or medical emergency, our Team will endeavour to assist wherever they can. This may be by performing basic first aid, calling the emergency services or clearing the area and ensuring everybody’s safety.
• Our Team can access first aid kits located at Reception, Martin’s Bar & Restaurant, Highlands End Leisure Club, Facility Block 1 and many of our on-park vehicles.
• There is a defibrillator located at the Park Reception and one at the central facility block in the touring & camping area.
• Basic pharmaceutical supplies are sold in the SPAR store including plasters, painkillers, allergy tablets, cough medicine and more.
• There are a number of pharmacies in Bridport, as well as supermarkets, which will have a wider selection of medicines and supplies than we are able to stock on the Park.
• The nearest Minor Injuries Units is at Bridport Hospital (2 miles away) and Weymouth Hospital (20 miles away), but these are not 24 hour services and may require appointments.
• The nearest 24 hour Accident & Emergency Departments are at Dorchester Hospital (17 miles away) or Yeovil Hospital (22 miles away).

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Use of Technology

• We are always trying to implement technology to make the lives of our customers easier, but we appreciate that not all customers have access to or experience using some forms of technology.
• Bookings can be made online, via email, over the phone or in person at Reception. Feedback can also be left in the same ways.
• We can post booking terms & conditions to guests who do not have an email address.
• The contactless check in is optional and you are welcome to come into Reception/SPAR on your arrival to check in.
• Printed maps, Park rules and brochures are available from Park Receptions.
• We have created a specific page with more information to help people who struggle to use technology:

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Signal & Connectivity

• The Park has good 4G coverage on all major mobile networks, with some 5G coverage depending on network.
• Wifi is available, though the service is not suitable for streaming. It is either paid or complimentary, depending on the accommodation you are staying in.

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Local Area

• Highlands End is close to a number of towns and villages including West Bay, Bridport, Burton Bradstock, Charmouth and Lyme Regis.
• Many of the beaches on this section of the Jurassic Coast consist of pebbles and can be difficult to walk on.
• One of the beaches at West Bay has wheelchair accessible beach matting in place during the Spring and Summer as well as a range of beach wheelchairs available to hire.
• There is more information regarding accessibility in the local area on the Visit Dorset website:

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