Can I cancel my holiday?

Standard Cancellation Terms

• More than 42 days before arrival – 90% of holiday cost is refunded. A £25 admin fee applies.
• 42 days or fewer – 0% of holiday cost is refunded. A £25 admin fee applies. Any unpaid balance remains payable.

If full payment has not been made at the time of cancellation, you remain liable for the balance & admin fee, minus any refund due. Refunds will be processed within 7 working days to the original payment method. If you decide to cut short your holiday for any reason including weather, there is no partial refund or credit note.

Extra Flexibility Cover

You may opt into Extra Flexibility Cover at the time of booking only. This provides enhanced cancellation rights.

Third Party Bookings

For cancellations of bookings made with Online Travel Agents (OTAs) / Third Parties, please contact us direct, by calling 01308 426947 (daily – 10am to 4pm).

If we exercise our rights in clauses 9, 11 or 12 of our Terms & Conditions, to end your booking early, then you will not be entitled to a refund.