Arriving on the Park FAQs
Information about the day you arrive on holiday including choosing a pitch, early check in, check in times, late arrivals, park maps and more
What do I need to check in?
An email you will receive a few days before your arrival, includes a link to complete an online check-in where you can confirm your holiday details are correct and let us know an ETA for your arrival.
Upon arrival, the process varies by park. Almost all of our holiday accommodation and glamping now uses key boxes. You will receive the code by text message as soon as it has been confirmed that the cleaning and preparation of your holiday home is complete, at or before 4pm.
In the evening you will receive a text message asking you to let us know you have arrived, which you can confirm by clicking the link in the text. Likewise, on the morning of departure you will receive another text asking you to let us know you have departed.
Touring and Camping arrivals at all parks can proceed straight to the pitches. At Highlands End Holiday Park and Big Berries Camping at Golden Cap Holiday Park, there are ANPR barriers. The barrier will scan and recognise your number plate, allowing entry. When checking your holiday details on the online check-in, please double check that the vehicle registration you have provided is the correct one.
Where can I view the Park Map?
Maps of the park can be viewed and saved on the following pages:
The WDLH App has interactive maps of each park.
What happens if I arrive late?
Please arrive no later than 10pm, so as not to disturb other guests. If you need to contact your Park Reception, you can do so on these telephone numbers:
Highlands End Park Reception – 01308 426912
Golden Cap Park Reception – 01297 480010
Graston Copse Park Reception – 01308 897361
Sandyholme Park Reception – 01305 852677
If you have not arrived and we have not heard from you by 9:00am on the day after your arrival date, we reserve the right to re-let the Holiday Home or Pitch. No refund will be payable unless the park is full and the holiday has been rebooked when there may be a refund, less our administrative and financial costs.
Do you offer early check in or late check outs?
Please note we do not allow early check ins or late departures on any Holiday Accommodation. The check in times are rigid to allow cleaning of the accommodation and maintenance of the pitches between guests.
If your accommodation is ready before the allocated check in time, we will contact you.
Late check outs are available on Touring & Camping bookings, during low and mid-season only (subject to availability), excluding bank holidays. This can only be booked the day before departure over the phone or in person at the Park Reception. This extends the check out time from 11am to 1pm and a £15.00 charge applies.
What time can I check in?
Check in for touring and camping bookings is from 1pm, with departure by 11am.
Check in for self-catering and glamping bookings is from 4pm, with departure by 10am. Please note there are no waiting areas, so please do not arrive before the scheduled arrival times.
Can I choose my pitch or accommodation?
We do not allocate pitches, all pitches are selected upon your arrival based on what is available. We cannot guarantee pitches next to each other.
If you’re in a motorhome and are worried about losing your pitch while you’re out, you can reserve it whilst you’re gone. Reserved signs are available from the park reception, a £20 refundable deposit is required. Alternatively, many guests choose to leave something of theirs on the pitch, such as chairs, steps or their own sign that clearly indicates that the pitch is taken. Any items that are left out, please ensure they are secured and will not be a hazard in windy conditions.
If you have a disability and need a pitch near to the facility blocks, we can try and reserve a pitch for you if our Bookings Team know in advance, however this is not guaranteed.
Specific holiday homes can be reserved – please let the Bookings Team know when you make your booking.