Holiday Accommodation FAQs

Lodges, Apartments, Bungalows & Cottages

Bedding is provided, as well as linen and beds are made up for your arrival. Accommodation towels and tea towels are provided. Beach/swimming towels are not provided.

Caravans & Glamping

Bedding is provided, however linen is not and therefore beds are not made up for your arrival. Bed linen packs are available to hire – to guarantee availability, these should be added at the time of booking. Alternatively, please bring your own bedding. Accommodation towels, beach/swimming towels and tea towels are not provided.

If you have any questions, please contact the Bookings Team on 01308 426947 (daily – 10am to 4pm).

Yes, most of our parks have accommodation options and facilities especially for those with accessibility needs. Our full accessibility statement for each park can be viewed here. Call 01308 426947 for more information.

It is illegal to smoke or use vapes or e-cigarettes inside enclosed public buildings. Outdoor smoking areas are provided. You MUST also refrain from smoking or using vapes or e-cigarettes in any holiday accommodation, though we cannot guarantee that any accommodation has always been smoke-free. If you are found to be smoking in public buildings or holiday accommodation, you will be charged a £100.00 cleaning fee per incident and clause 30 of our Terms & Conditions applies.

Wood burners and fire pits are allowed only when using smokeless fuel and this fuel is available to purchase in the park shops. Fire pits must not be lit in windy conditions, under gazebos, awnings or shelters, or left unattended at any time. There are strictly no open fires permitted on any of our Parks.

Disposable BBQs must be raised off the ground using bricks/slabs, which are available on the Parks and safely located in accordance with any instructions we give you. We do not permit BBQs or fire pits on the decking area of any accommodation.

The use of fireworks and lanterns on the Parks is strictly forbidden

The lodges and caravans all have a picnic bench on the decking (excluding Eype Beach). The bungalows also have a picnic bench on the decking and the apartments have seating in the shared garden and on the private balconies for the upstairs 2-bedroom apartments. The seating for glamping accommodation varies, with pods having picnic benches, safari tents and bell tent having wooden benches.

No, electric cars must not be charged on touring hook-ups or from Holiday Homes. The infrastructure is not designed for this purpose, and you will trip the electricity on your pitches and your neighbours. The price for electricity supplied to pitches and accommodation does not cover the charging of cars.

There is an charge of £80.00 to reset a supply which has been tripped by an electric car. Electric car charging points (fees apply) are available at Highlands End, Golden Cap, Graston Copse, Larkfield and Sandyholme Holiday Park. Guests staying at Eype Beach Holiday Park can use the charging points at Highlands End. Find out more here.

Only 1 key is supplied per holiday accommodation and there is a £25.00 charge for lost keys. Please visit the Park Reception.

You are held responsible for the contents of your accommodation during your stay. If you leave the accommodation in a messy or untidy state, you will be charged for the extra cleaning at an hourly rate of £50.00. All damages or losses are chargeable and must be reported to the Park Reception before your departure, or you will be sent an invoice.

We have an optional Accidental Damage Waiver, which can be taken out at the time of booking for a £20 fee.

For an optional non-refundable fee of £20 per booking, you may purchase our Accidental Damage Waiver. This applies to accidental damage caused by you or any member of your party to the holiday accommodation (including fixtures, fittings, furniture, utensils, and contents) up to a maximum of £200 per booking. The Waiver is optional. If you choose not to purchase it, you will remain fully liable for any damage, loss, or additional cleaning costs caused during your stay, and these will be charged to the payment card provided at booking or invoiced accordingly.

View the full Terms & Conditions of the Accidental Damage Waiver – section 13d.

No, we do not have any accommodation on our parks with hot tubs.

Pitches

We do not allocate pitches. All pitches are selected upon your arrival based on what is available. We cannot guarantee pitches next to each other. If you wish to save a pitch for friends/family that are arriving on the same day and pitch type, you are welcome to park a car or put something on the pitch until they arrive. However, as pitches are selected upon arrival, this cannot be guaranteed.

If you worried about losing your pitch while you’re out for the day, reserved signs can be hired from the Park Reception for a £20 refundable deposit.

Should you require a pitch close to a toilet block due to a medical condition or disability, please let us know at the time of booking, or as soon as possible after that. Our Team will do their best to reserve you an appropriate pitch. If this is not possible, we will offer you the option of a full refund before your holiday starts.

Accommodation

Specific accommodation can be reserved. When booking online, select the add-on “Select your exact accommodation.”

Instead of our standard allocation, you’ll be able to choose your specific unit or location (subject to availability at time of booking). Perfect if you want to be next to friends and family, want a particular view or layout, require easy access to facilities, or simply love returning year after year to one particular holiday home.

Once selected and paid, your chosen accommodation is reserved exclusively for you. There is an additional £25 charge per booking for this.

Our Lodges and Apartments at Highlands End Holiday Park and the Lodges at Golden Cap Holiday Park all have baths.