For a small booking supplement, we are pleased to offer you our WDLH Holiday Protection.
This protection gives you the comfort of knowing that your holiday is protected, should you fall ill or lose your job.
Our scheme allows cancellation
Due to (i) redundancy; (ii) sickness which prevent travel and holiday; (iii) jury service; or (iv) death of member of the party or immediate relative in the same household.
This scheme is only available at the time of booking and for each Self-Catering holiday (Lodge, Caravan, Glamping, Apartment or Bungalow), Costs: –
£7 for four nights or less, £15 for five to nine nights, or £20 for ten nights or more.
Touring or Camping guests, £5 for one to four nights or £10 for five nights or more per pitch.
A2a. To change your booking if you have WDLH Holiday Protection
If you wish to change your holiday or the details of your party, including the number of guests, there is normally an admin fee of £25 for any changes.
However, if you have WDLH Holiday Protection we are willing to change your booking free-of-charge for the first change. Any subsequent changes will be subject to the admin fee of £25.
If changes are not possible and you do not want to keep to your original booking then we treat this as a cancellation under A2b below.
Please note changes can be made up to 7 days before your booking and no refunds will be payable if the change results in a credit of under £20; the options will be discussed in the unlikely event of this arising.
Please note that all requests to change your booking must be made by telephone (01308 426940) by the same person who made the booking, who acts as the representative for all members of the party.
A2b. To Cancel if you have WDLH Holiday Protection
If you have to cancel you holiday, please contact us and we will process your request as below: –
- Our booking team member will discuss with you the options available in respect of changing the booking to alternative dates, issuing a credit note for future use, or alternatively, agreeing a refund.
- If you require a refund you will be asked to send proof of why you need to cancel, such as a doctor’s certification which can be scanned and sent by email.
- Once we have received satisfactory evidence from you, then we ask you to wait for us to pay your refund (which may be less any bank charges).
Please note that we aim to pay refunds within 10 days but, depending on the circumstances, this period of time may be affected by working conditions outside our control and it may be up to 42 days.
Cancellation refunds are calculated from the date we receive your verbal instructions.
3a) If you are cancelling for sickness, redundancy, jury service or family bereavement:
2 days (48 hours) or more prior to your arrival date – Full refund
2 days (48hrs) or less prior to your arrival date – 30% refund of your total holiday cost
3b) If you are cancelling for any other reason:
Number of days prior to arrival date
56 days or more – Full refund – less any deposit and Protection payment
42-55 days – 70% refund – less any deposit and Protection payment
28-41 days – 50% refund – less any deposit and Protection payment
14-27 days – 30% refund – less any deposit and Protection payment
8-13 days – 10% refund – less any deposit and Protection payment
7 days or less – No refund
A2c. If you cut short your holiday with WDLH Holiday Protection
If you decide to cut short your holiday for any reason including weather there is no partial refund.
A3. If you do NOT have WDLH Holiday Protection
A3a. To change your booking if you do not have WDLH Holiday Protection.
If you wish to change your holiday or the details of your party, including the number of guests, there is an admin fee of £25 for any changes unless the change is being made under our “Book Direct With Confidence” promise (see A1).
If changes aren’t possible and you don’t want to keep to your original booking it would have to be considered as a cancellation (see A3b).
Please note changes can be made up to 7 days prior to your arrival and no refunds will be payable if the change results in a credit under £20; the options will be discussed in the unlikely event of this arising.
Please note that all requests to change your booking must be made by telephone (01308 426940) by the same person who made the booking who acts as the representative for all members of the party.
A3b. To Cancel your booking if you don’t have WDLH Holiday Protection
We always hope that you don’t need to cancel your holiday booking but, if you do, please call us as soon as you can.
Unfortunately, unless you are cancelling under our “Book Direct With Confidence” promise (see A1) we will not issue a refund if you have not taken out our Holiday Protection and you will need to claim back through your holiday insurance policy.
It is recommended that if you do not opt for WDLH Holiday Protection, that you should take out holiday insurance to cover you.
A4. If we have to change or cancel your holiday
We do everything we can to provide the great holidays we advertise on our website. We reserve the right to make minor changes on park which do not have a material impact on the holiday experience.
Very occasionally we find we can no longer offer the holiday people have booked, or, in exceptional circumstances, find we need to cancel your booking. If this happens to you then we will offer you the choice between: -.
- A replacement holiday that’s the same price as the one you booked.
- A replacement holiday that’s less expensive than the one you booked at the original booking date (together with a refund of the price difference).
- A full refund
If we issue you with a refund, we’ll return your money in the same way you made your original payment – back to the same payment card, for example. If you have opted for a credit note it will be valid to the end of the following year – for example, if issued in 2020 it will be valid the end of 2021 and could be then extended for exceptional circumstances.
If you’ve used coupons or vouchers to pay for your holiday, we may be able to transfer them to another holiday with us but, unfortunately, we can’t refund coupons or vouchers.