Your Holiday FAQs

Other than members of the West Dorset Leisure Holidays team, the use of drones on our parks is not permitted, due to the park being private land.

If you wish to fly in the local area, please fly off the park and ensure you follow the drone code by staying the required distance away from other people, vehicles and buildings (50 metres for drones over 250grams heavy and 5 metres for drones under 250 grams heavy.

To walk between Golden Cap Holiday Park and Highlands End Holiday Park, it is approximately 1 to 1.5 hours along the coast path with stunning views from Thorncombe Beacon. To walk between Graston Copse Holiday Park and Highlands End Holiday Park it is approximately 1.5 to 2 hours along the coast path via West Bay.

Wifi is available and chargeable on all of our Holiday Parks, except at Sandyholme Holiday Park. In Lodges, Apartments at Highlands End and Golden Cap Holiday Parks, wifi is complimentary.

Our wifi is very restricted due to our rural location and is not for streaming. The service may not be the same as you are used to at home. To purchase wifi, please select the network on your device, then payment can be made by Paypal or debit card. It can be used on 1 device at a time – separate purchases must be made for each person.

This service is only refundable for any full day on which the Park’s wifi service is not accessible by any users on the Park.

Roughly half of our accommodation has arrival days of a Friday or Monday and the other half on a Saturday. Only the Friday and Monday accommodation allows short breaks of 3 nights from a Friday or 4 nights from a Monday.

All Glamping has Friday and Monday arrival days so allows short breaks. Bronze Pods at Highlands End allow shorter than 3 night breaks, but this cannot be booked online – call 01308 426947.

For Touring and Camping pitch bookings, there is a minimum of 2 nights in low and mid-season and 3 nights in high season, which can commence on any day of the week.

At Highlands End Holiday Park there is a doggie shower, which is located outside the toilet and shower block in North Rye Acres. See the Park Map for more info.

Highlands End is the only one of our parks with a Bar & Restaurant, which is open daily February to November and is dog friendly. Takeaway food or sit-down meals are available here. Martin’s Bar & Restaurant is a 10 minute drive, or 1-2 hour walk from Graston Copse and Golden Cap Holiday Parks.

There are lots of dog friendly beaches near our Dorset holiday parks.

At Highlands End and Eype Beach Holiday Parks, the closest beach, Eype Beach, is dog friendly all year round and at West Bay there are restrictions on certain beaches at peak times.

At Golden Cap Holiday Park, Seatown Beach allows dogs between 1st October and 30th April, plus there are miles upon miles of coastal path and footpaths to explore on the surrounding 2,000 acres of National Trust land..

At Graston Copse Holiday Park, Burton Beach (1 mile away) has restrictions between 1^st May and 30^th September on the main stretch of beach, with dogs welcome a few hundred metres to the east towards Cogden Beach.

At Sandyholme Holiday Park, the nearest coast is Ringstead Bay (5 miles away), which is dog friendly all year round.

For a full list of dog friendly beaches in Dorset, including a handy interactive map, check out this blog post.

Yes, up to 2 dogs are welcome in our allocated dog-friendly accommodation, which includes lodges, caravans and bungalows, as well as camping and touring holidays. Up to 1 dog is allowed with glamping holidays, with the exception of Jurassic Escape Pods at Golden Cap Holiday Park, which allow 2.

Extra charges apply for dogs of £40.00 each per week and £30.00 per dog for short breaks in hire accommodation (half price from 1^st November to 28^th February). For touring and camping holidays, dogs are charged at £1 each per night in low season and £3 each per night in mid and high season. For glamping holidays, dogs are charged at £25 per dog per week and £15.00 per dog for short breaks.

Yes, TNT Sport (formerly BT Sport) is shown at Martin’s Bar & Restaurant at Highlands End Holiday Park. Please note this is subject to change and can be removed at any time.

Towels are included with lodge, apartment and bungalow bookings. These are for use in the accommodation and cannot be used at Highlands End Leisure Club or taken off park to the beach.

1 car is included in the price of a touring or camping booking. Extra cars are chargeable and can’t be parked next to your pitch. In lodges, apartments, bungalows and caravans, parking for up to 2 cars is included. With most accommodations, parking is available next to it but for some, you may be required to use the nearest car park.

There is a whole range of things to see and do while on holiday in Dorset. Visit the Holiday Planner on our website where you can see the location of each holiday park and the closest attractions, places to eat, beaches and more!

Visit www.wdlh.co.uk/plan-your-holiday

Yes, you can get takeaways delivered to the park, however we ask that you meet them at the park entrance.

You can view our instructions of how to pitch here.

These instructions may not suit all European vehicles – speak to a member of the team if you are in doubt.

All of our Holiday Parks are dog friendly and dogs must be on leads at all times when not at your accommodation. With the exception of our Safari Tents, all of our dog friendly accommodation have an enclosed decking.

All parks have designated dog exercising meadows where they can be walked off the lead. At Highlands End Holiday Park, there is a dog shower and Martin’s Bar & Restaurant allows dogs in over half the venue and in the beer garden. The SPAR shops at both Highlands End and Golden Cap Holiday Parks sell dog essentials, such as toys, treats and poo bags.

No, at West Dorset Leisure Holidays the toilet and shower blocks are free to use – which includes the use of hairdryers.

Maps of the park can be viewed and saved on the following pages:

Highlands End Holiday Park

Golden Cap Holiday Park

Graston Copse Holiday Park

Sandyholme Holiday Park

The WDLH App has interactive maps of each park.

The lodges and caravans all have a picnic bench on the decking (excluding Eype Beach where some caravans do not have a decking). The bungalows also have a picnic bench on the decking and the apartments have seating in the shared garden and on the private balconies for the upstairs 2-bedroom apartments. The seating for glamping accommodation varies, with pods having picnic benches, safari tents having wooden seats, while the bell tent and basic bell tents at Sandyholme Holiday Park do not have outdoor seating.

In each of our toilet & shower blocks, there is a freezer available for ice packs. The lodges, caravans, apartments, bungalows, premier camping pods and safari tents all have a freezer inside.

Essentials – All of our self catering accommodation has a bin bag, toilet roll and dishcloth but you should bring with you tea towels, toilet rolls, bin bags and dishwashing facilities such as washing up liquid.

Irons – Irons and ironing boards are provided in lodges, apartments and bungalows. They are not supplied in caravans but are available for use in the laundry rooms on the Park.

Hairdryers – Hairdryers are provided in the lodges only. For other accommodation, they can be used free of charge in the toilet/shower blocks.

All crockery, cutlery, utensils and cooking equipment are provided in self catering accommodation.

What is provided varies in our glamping accommodation – please contact 01308 426947 for more information.

We try to stock as many of the essentials as possible in the Park Shops, particularly in the shops at Highlands End and Golden Cap, which are larger.

For all Lodge, Apartment and Bungalow bookings, duvets, pillows and bed linen are provided and beds are made up for your arrival. Towels for accommodation use are provided, but please bring your own tea towels and towels for swimming / beach use.

In Caravans and Glamping, duvets and pillows are provided, but bed linen is optional and available for an additional charge upon booking. If you wish you bring your own, you can.

If you have any questions, please contact the Bookings Team on 01308 426940.

Yes of course! Please arrange to meet the vehicle at the Park entrance / Reception. At Highlands End and Golden Cap we sell a good selection of essentials at the Spar Shop.

No, there are no additional costs for gas and electric as all gas and electric fees are included with all holidays.

Your feedback is very important to us so that we can identify and look for areas we can improve on.

In your welcome pack, you will get a Dorset Diamond card, which you can fill in and hand into the Park Reception if you receive great customer service from any member of our team. 2 days after departure you will receive an email with a link to our online feedback survey.

If you have enjoyed your holiday, please leave us a review. Each of the Parks has a Tripadvisor page, a Google Review Page and a Facebook Page where your feedback can be left.

In the unlikely event that you have cause for complaint or suggestion during your stay, please let a member of the Reception Team know, giving us the opportunity to investigate and resolve any problem. Telling us at the end of a stay, or after you have left the park, does not give us the opportunity to meet and exceed your holiday expectations.

For any issues relating to maintenance, please contact the Park Reception and we will endeavour to get someone out to you as soon as possible. Ensure you have your pitch number / accommodation name to hand.

In the event of an emergency, call 999 and advise them of the park name and address. If possible, let the Park Reception know that the emergency services are on their way.

If you need to contact a member of the Park Team out-of-hours, you can find the phone number on a table talker poster in your accommodation, or on the Bright Park Guest Area – sign in to the Guest Area for your park, using your Booking Number, Surname and Post Code.

In a medical emergency, please call 999 to get help as soon as possible, and please inform your park reception of the situation when convenient.

If you require non-urgent medical advice, please call 111.

Hospital Facilities

The nearest Accident & Emergency Department is at Dorchester Hospital (DT1 2JY).

The nearest Minor Injuries Units are at Bridport Hospital (DT6 5DR) and Weymouth Hospital (DT4 7TB).

Defibrillators

Defibrillators can be found on and near to the parks in the following locations:

Highlands End / Eype Beach

Highlands End Park Reception – What 3 Words Location

Facility block in the Camping and Touring area – What 3 Words Location

The New Inn at Eype – What 3 Words Location

Golden Cap

Outside the SPAR – What 3 Words Location

Outside the facility block – What 3 Words Location

The Anchor Inn, Seatown – What 3 Words Location

Graston Copse / Larkfield

Graston Copse Park Reception – What 3 Words Location

Larkfield Laundry Room – What 3 Words Location

Burton Bradstock Village Hall – What 3 Words Location

Hive Beach – What 3 Words Location

Sandyholme

Sandyholme Park Reception – What 3 Words Location

If you are not on the park, use www.defibfinder.uk/ to find your nearest defibrillator

No, there is no need to book a swim session. Just visit the Leisure Club Reception and pay or present your pass upon arrival.It is always worth checking the timetable prior to visiting. This can be found here.

The Highway code applies on all the roads on our parks, so the park speed limit of 10mph must be followed, and helmets must be worn at all times when appropriate.

We allow the following:

• Push bikes
• Electric bicycles
• Children’s scooters
• Mopeds
• Motorbikes

We do not allow the following:

• Skateboards
• Hoverboards
• Rollerblades
• Electric scooters
• Quad bikes