Where can I give feedback, a review or a complaint about my holiday?
Your feedback is very important to use so we can let the team know what they have done well and also so we can look for areas we can improve on.
In your welcome pack, you will get a Dorset Diamond card, which you can fill in and hand in to the Park Reception if you receive great customer service from any member of our team. 2 days after departure you will receive an email with a link to our online feedback survey.
If you have enjoyed your holiday, please leave us a review. Each of the Parks has a Tripadvisor page, a Google Review Page and a Facebook Page where your feedback can be left.
In the unlikely event that you have cause for complaint or suggestion during your stay, please let a member of the Reception Team know, giving us the opportunity to investigate and resolve any problem. Telling us at the end of a stay, or after you have left the park, does not give us the opportunity to meet and exceed your holiday expectations.